Assistant Casino Manager

About Us

Metropolitan Gaming is about more than the games or the buzz of the venue.
It’s about energy. Atmosphere. Service that’ssharp andin syncwith the moment.

Driven by people,we’rea diverse, close-knit team who back each other, celebratewinsand create great experiences together.

Ifyou’reupbeat,curious and ready to get involved,you’llfeel at home here. Personality matters. Every shift is a chance to make your mark.

Why Join Us

A place to grow, not just a job.

You’ll be recognised for great work and given opportunities to build your skills and grow your career

Alongside competitive pay, youcan also:

• Discounts and perks across travel, retail, hospitality and wellbeing
• Company pension scheme and life insurance cover
• Discount on Food and non-alcoholic beverages across all venues
• Season ticket loan and cycle to work scheme
• Refer a friend bonus reward

What We Are Looking For:

We are looking for an Assistant Casino Manager to support and assist the Venue Director and Casino Managers in achieving the highest possible standard in the overall operation of the club and to ensure that the requirements of the Gambling Act, Company’s Gaming Manual and Code of Conduct, Health and Safety legislation and all company rules and procedures are complied with.

Main Responsibilities

• All gaming operations are carried out to optimum standards of efficiency.
• Outstanding levels of customer service are delivered by the gaming team on a consistent basis in line with company expectations.
• You can proactively contribute towards discussions on the business at management meetings. This may include discussions of a commercial, procedural or people management nature.
• Supports the implementation of all internal and external marketing and sales activity.
• Gaming is conducted to the Rules of Casino Games and Company procedures and report any breaches promptly through the required reporting procedures.
• Ensure that at all times the venue has the optimum level of suitably experienced staff on shift so as to achieve maximum efficiency.
• Good communications are developed and encouraged throughout the venue and with other properties where necessary which includes the effective co-ordination of and liaison with ancillary departments is maintained.
• All information emanating from visits by officials of statutory bodies is passed to the Venue Director and/or Casino Manager on duty.
• Place a high priority on good customer relations on the casino floor. This duty includes having a good knowledge of players, their gaming methods, performance at the tables and their status in relation to cheque encashment.
• Supervise all team members with the job holder’s area of jurisdiction and ensure that standards of inspecting and dealing required by the Gaming Manual, Rule of the Game and other Company rules and procedures are adhered to.
• As and when required to carry out the duties of Inspecting.
• Ensure that all gaming equipment is functioning properly, ensure the maintenance of adequate floats and maintain an hourly report sheet with casino results and cash drop. Assist with the supervision of count procedures.
• Notify senior management immediately of any disputes that cannot be settled on the casino floor and of any customer requests that cannot be similarly settled
• Ensure junior members of the team are developed by providing support, offering feedback on a regular basis and by following company procedures regarding development reviews, appraisals or any other performance management tools.
• Conduct investigations into employee absences, grievances and disciplinary matters.
• When required conduct disciplinaries and grievance hearings at the request of senior management.
• Assist with identifying the potential of gaming team member so as to assist senior management to make informed decisions in relation to training, salaries and promotion.
• Identify team members who are under performing and recommend remedial disciplinary action and to conduct appraisals as and when required.
• Actively promote and ensure company initiatives are followed concerning the engagement of employees.
• Role the behaviours of on-the-spot coaching and feedback and ensure that all DI’s understand the importance of this…