No Second Night and Assessment Bed Project Night Support Worker

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Job Reference ymca/TP/4746/374

Number of Positions:

1

Contract Type:

Fixed-Term

Fix Term until 31st March 2028

Working Hours:

38.5

Location:

Waltham Forest

Closing Date:

17/09/2026

Job Category:

Housing, Care & Support

Business Unit:

Housing, Care & Support

About YMCA St Paul’s Group:

YMCA St Paul’s Group (SPG) is a charity and registered housing provider whose mission is to be an inclusive Christian Association transforming communities so that all young people can belong, contribute and thrive. As a member of the wider YMCA Federation, our vision is of places where young people thrive and communities flourish.

As one of the largest YMCAs in Europe and one of the largest providers ofsupportedhousing in London, we providesupportedhousing services, health and wellbeing services, education and training services through its health and wellbeing centres, children, youth and family programmes, including nurseries, after school clubs and soft play centres.

Being part of YMCA St Paul’s Group means not only working for a great London based charity that hassupportedyoung people and communities for over 150 years but also being part of a national association and global movement.

We are one of the UK’s Top 100 Best Workplaces™ 2026 and have also been recognised as one of the UK’s Top 100 Best Workplaces for Development™ 2026.

About the role:

As a Housing and Support Assistant (Nights) at YMCA St Paul's Group, you will be an integral part of our Housing and Support team, dedicating your nights to delivering exceptional housing and support services to our residents. Your role will often be the initial touchpoint for our residents and visitors, handling myriad queries and offering comprehensive, tailored advice. You will embody our commitment to consistent, superior customer service, positively impacting everyone you interact with, particularly our residents and their support networks.

Your role will be dynamic and diverse, encompassing responsibilities such as reception duties, first aid, fire marshal, and health and safety while representing the welcoming face of YMCA St Paul's Group for new residents and Health & Wellbeing members.

Key Responsibilities:

Deliver Outstanding Customer Service: At the forefront of our customer service, your interactions will set the tone for the high-quality experience we are known for, leaving a memorable impression on our residents and their support network.

Versatility at its Best: Far from routine, your role will encompass a variety of tasks.

Beyond the standard reception duties like managing telephone services, handling mail, overseeing repairs, and processing payments, you'll be instrumental in upholding the safety and security of our building.

Safety and Security: As the designated first aider and fire marshal, you'll be responsible for the protection and wellbeing of our residents, particularly during emergencies.

Regular patrols and checks of wellbeing and facilities will be a key part of your role, ensuring the safety and comfort of our community.

Welcoming and Listening: Often the first point of contact, you will welcome new residents, address complaints, manage reports of anti-social behaviour, and offer acompassionateear to residents and the public. Your ability to identify and appropriately report concerns or issues will be invaluable.

Join a Supportive Team: By joining our team, you become part of a welcoming and experienced group of housing advisors, where your expertise and passion will be pivotal in making a significant difference in the lives of our residents and visitors.

The multifaceted nature of your responsibilities will keep you engaged, and yourcommitmentto high-quality service will be a source of pride and achievement.

Becoming a member of our team as a Housing andSupport

Assistant (Nights) places you within a welcoming andcollaborativecommunity of skilled housing professionals. This position offers a dynamic range of duties that will continuously engage andchallengeyou.

Yourcommitmentto providing exceptional service throughout…