Senior Partnership Manager | Entertainment

Description Overview We want to drive and develop partnerships with Live Entertainment brands to deliver best in market offers for our corporate clients and concierge members globally. We want this part of our service to be commercially driving revenue across the business. As our Senior Partnership Manager – Entertainment, you will play a pivotal role in shaping and growing Ten's global entertainment proposition.

Your focus will be on developing and strengthening strategic partnerships that provide our members with priority access, exclusive benefits, and unforgettable experiences across the worlds of sport, music, theatre, arts and corporate hospitality.

Working with some of the world's leading entertainment providers, you'll cultivate long-term supplier relationships that deliver exceptional value for our members while fulfilling contractual commitments across our client benefit programmes. You'll be responsible for maximising the commercial value of Ten's existing entertainment portfolio, driving sustainable revenue growth through our established partnerships, while identifying and securing new commercial opportunities that further expand our global offering.

Success in this role will require a strong blend of commercial acumen, strategic thinking, relationship management, and negotiation skills. Working collaboratively with internal stakeholders and external partners, you'll create innovative partnership programmes that not only generate incremental revenue but also enhance the member experience, increase engagement, and deliver outstanding client value.

Ultimately, your success will be measured by your ability to grow revenue, strengthen strategic partnerships, increase utilisation of our entertainment proposition, fulfil contractual client commitments, and consistently deliver exceptional member experiences reflected through positive feedback and industry-leading Net Promoter Scores (NPS).This is an exciting opportunity for an experienced partnership professional to shape the future of Ten's entertainment proposition and play a key role in accelerating the next phase of growth for one of the world's leading lifestyle and concierge businesses.

Key Responsibilities To take full accountability for all partnerships and contracts secured by you that fall within your market across all genres. Develop clear strategies to ensure we have best in market offers, inventory (e.g. Ticket allocations) commission agreements in place (where not detrimental to access), and proposition materials (e.g. Social Media assets) To support Lifestyle Managers to maintain relationships with partners to ensure we are nurturing an ongoing sustainable relationship for future growth To monitor performance of partnered suppliers and ensure they are delivering a consistently high-quality service;

driving improvements to member satisfaction/NPS and efficiencies Monitor redemption, data analytics and demand of live events and ticketing genres to ensure it’s resonating with the member base. Based on this continued understanding make improvements to the strategy by member group (or client) and region ensuring we have relationships in place which are driving engagement, acquisition, loyalty and revenue  Work closely with the Global Head of Live Entertainment, Content and Marketing department ensuring all offers and events have maximum exposure to members To be continuously aware of competitors and what they are delivering to ensure we are always one step ahead in the market To work closely with the relevant operational teams across the business to ensure you are fully aware of all best practice to ensure we are consistently improving processes

To work with the relevant stakeholders across the business to create a holistic strategy for approaching vendors. To ensure teams across the business are kept fully up to date with changes and new processes implemented To drive efficiency within entertainment teams (or entertainment requests) by continuously developing and improving processes; sharing successes and implementing processes learnt from other regions Propose and implement new strategies, campaigns and to positively impact…