Guest Experience & Loyalty Concierge
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-09-01
Listing for:
Metropolitan Gaming
Full Time
position Listed on 2026-09-01
Job specializations:
-
Entertainment & Gaming
Event Management & Planning, Customer Service Rep, Casino & Gaming
Job Description & How to Apply Below
Metropolitan Gaming in the UK is seeking a Customer Relations Executive to be the face of the business, delivering a positive guest experience across our casinos and events. You will answer queries, promote Met Card rewards, and support marketing with guest communications.
This role requires nights, evenings, weekends, and shifts in a 24/7 operation. You will collaborate with marketing and venue teams to drive attendance, loyalty and safer gambling commitments.
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