Event Manager; Troxy; Broadwick

Role: Event Manager
Reports into: Senior Event Manager
Location: London
Contract Type: Full Time, Permanent (42.5 hours per week)

Broadwick is a multifaceted international company with headquarters in London who create, develop, own and operate a diverse portfolio of spaces, events and experiences.

We believe in redefining spaces and how people experience music, art, culture and recreation by breaking down the traditional barriers. Our history and heritage is deeply rooted in music, building a portfolio of 20 global festivals before selling the portfolio in 2019 to focus on our growing portfolio of spaces that includes Printworks London, Depot Mayfield Manchester, Drumsheds, Exhibition White City and Magazine London.

Collectively we strive to push boundaries and disrupt the cultural landscape by combining big thinking, bold ideas and commercial intelligence to produce spaces and experiences for discerning audiences in inspiring locations.

Troxy is a Grade II listed art deco landmark on Commercial Road in East London. Opened in 1933 and restored as one of the capital’s most distinctive live entertainment and events venues, it hosts a programme spanning live music, awards ceremonies, conferences, product launches, filming and private hire, welcoming audiences of up to 3,600.

This person needs to be incredibly hands‑on and it’s important that you are adept at building great relationships as you’ll be in day‑to‑day contact with our fantastic clients. You’ll also be responsible for ensuring the event runs in line with the space policies on the day so it’s essential you have a strong understanding of health & safety and facilities best practice.

Operations

• Attending site visits pre-contract where necessary.
• Ensuring the smooth handover of events from the sales to the operations team. Leading on all logistical planning on allocated events to ensure successful delivery.
• Leading on all administrative tasks prior to each event and collecting / collating relevant paperwork and information to distribute to all relevant parties in good time.
• Producing event documentation for approval by the Senior Event Manager, including risk assessments, event management plans and staffing plans.
• Understanding the clients and their suppliers Risk Assessments, Method Statements, schedules, Insurance Certificates and licences to ensure all are in line with the space and their requirements.
• Understanding and implementing the space operational best practice and ensuring these standards are being upheld at all times. Using this to gain quotes from approved suppliers and book staff.
• Leading the operational delivery of allocated events on site from install through to derig, ensuring the event runs to schedule and in line with the agreed plan.
• Directing and coordinating all onsite teams during live events, including FOH, BOH, security, bars, technical and external suppliers.
• Ensuring events are delivered in line with the Premises Licence, conditions of hire and all agreed risk controls, escalating to the Senior Event Manager where standards cannot be met.
• Managing incidents, complaints and operational changes as they arise, recording and reporting these appropriately.
• Delivering the highest level of customer service and being the main onsite contact to manage the running of allocated events.
• Carrying out pre- and post-event inspections, recording damages and discrepancies and supporting any recharge or follow-up.
• Overseeing and managing conversions where required.
• Producing a post-event report and schedule de-briefs for the internal event team and all relevant suppliers / clients.
• Assisting with the day‑to‑day running of the space.
• Assisting in creating and developing processes and procedures for use internally, by suppliers and clients to ensure that planning and communication between all parties is smooth and effective.
• Assisting the line manager in identifying and leading on longer term internal projects such as building a reliable bank of freelance talent or wider SLAs.

Finance

• Adding all staffing, cleaning and any miscellaneous / on-event costs to the CRM system and…