Event Manager Job London area,Greater London England UK,Entertainment & Gaming

Location: Greater London

Take ownership of every confirmed event at handover from sale to delivery, and manage it end to end against the contracted specification.
Lead the client handover meeting once the contract is signed and establish the full operational brief.
Plan and coordinate all elements of the event: floor plans and space configuration, food and beverage service, timings, entertainment, AV and technical production, styling and activities.
Write, circulate and maintain function sheets (BEOs) to the agreed internal deadlines, and issue amendments promptly as details change.
Identify equipment, staffing and resource requirements, and secure them ahead of the event.
Brief and coordinate external suppliers and production partners - AV, entertainment, florists, stylists, security, transport and other external suppliers where applicable.
Run the pre-event operations meeting with all departments and confirm every team is briefed against the final BEOs.
Be present on site where required and assigned, oversee set-up, and act as the decision-maker for on-the-day changes.
Handover client’s assigned point of contact on the day of the event to the operational team and assist where required or needed.

2. CRM, documentation and system compliance

Maintain all communication with the client via Tripleseat/CRM system in full accordance with our compliance policies.
Ensure no event proceeds without a signed contract, a finalised BEO and a complete client record in the system.
Keep account and contact records, event statuses and pipeline stages up to date so group-level reporting is accurate at any moment.
Apply the agreed naming, tagging and workflow conventions consistently, so other Events Managers can pick up an event file and run it.
Keep venue content current in the system: event menus, packages, capacities, floor plans, minimum spends, terms and conditions.
Upload and file all supporting documentation against the event record - supplier quotes, risk assessments, insurance certificates, dietary and allergen records, licences, timings and final invoices.
Use Tripleseat reporting to track relevant metrics and flag variances to the line manager
Ensure booking platforms – like Sevenrooms or Opentable have accurate availability against contracted events.

3. Client relationship management

Analyse client briefs and operational requirements, and translate them into a deliverable plan.
Act as the client’s main point of contact before, during and after the event.
Be present to handover the client to the operational team and assist in delivery of the event where and when needed.
Manage expectations proactively where a request falls outside the contracted scope or the venue’s operational capability.
Monitor satisfaction, gather structured feedback and handle complaints in line with group service standards.
Build repeat business through relationship management with agencies, corporate bookers, PAs/EAs and private clients.

4. Reactive sales and revenue growth

Assist in responding to inbound enquiries within the agreed service-level time frame (4hrs).
Assist in qualifying enquiries, preparing tailored proposals and quotations in line with commercial policy, and issuing contracts.
Conduct site visits and show-rounds, and follow up consistently until the enquiry converts or is closed out.
Upsell throughout the client journey - food and beverage upgrades, extended hire, additional spaces, entertainment, production and full venue privatisation.
Assist in cross-selling across the London portfolio where a brief is a better fit for another venue, and pass leads on with a complete handover.
Contribute to monthly and annual revenue targets for the venue and support the group target.
Work closely with the Sales and Operational team to ensure the offer sold and the experience delivered are consistent.

5. Cross-venue cover and portfolio knowledge

Maintain current working knowledge of every London venue’s spaces, capacities, menus, packages and price points.
Be able to provide full cover for another venue’s Events Manager during annual leave, absence and peak periods - including managing live events, client communication and system updates on their behalf.
Keep event files, notes…