Manager, Box Office

Job Title: Manager, Box Office

Reporting to: Director, Ticketing

Direct Reports: Box Office Team (2 x Senior Associates, 3 x Associates)

Location: Magic Mike Live Office (near Leicester Square Tube) and Magic Mike Live Box Office, Hippodrome Casino, London

Working Hours: Primarily Monday to Friday, 10am - 6pm, with built-in shift flexibility to support live show operations.

Start Date: Immediate / on or around end of September 2026

Originally inspired by the hit film franchise, Magic Mike Live has evolved into a global entertainment phenomenon. Designed as a “360-degree” dance and acrobatic spectacle, Magic Mike Live reimagines the traditional male revue for a modern audience. The production combines world-class choreography, live music, and specialised technical design to create an atmosphere that is equal parts exhilarating, sophisticated, and empowering. Magic Mike Live is the flagship immersive production of Free Association Live (FA Live).

FA Live is a next-generation live entertainment company, producing performances ranging from intimate immersive experiences to global touring spectacles.

FAL currently oversees the global expansion of Magic Mike Live, which has entertained over 2 million guests from 70+ countries with over 6,000 performances across its Las Vegas and London experiences and past engagements in Miami, Dallas, and Berlin since debuting in 2017. Beyond Magic Mike, FAL develops original, IP-driven live experiences across dance, music, and immersive storytelling.

Bringing heart, humor, and world‑class storytelling to every performance, each FAL experience is designed to move people, set a standard of excellence, and defy expectations of what live entertainment can be.

We are seeking a leadership-focused, collaborative, and warm Box Office Manager to champion our customer journey and lead our territory’s ticketing team. As the first impression of our productions, our Box Office is critical to the magic of the show.

In this vital role, you will blend administrative management with the energy of live show operations. You will oversee your Box Office team, cultivate an environment of collaboration and respect, and hold our ticketing services to the highest standard of Enlightened Hospitality (see below). While this is primarily an administrative position, you will remain deeply connected to the floor - leading by example, stepping in to support peak show times, and collaborating globally to elevate our guest experiences.

You will also have the opportunity to collaborate across the global expansion of Magic Mike Live with the Director, Ticketing, as well as the rest of the global box office based in Las Vegas and London, and will participate in shaping the global box office structure.

This role can expect to be in the office with the team Tuesday to Friday, and is also responsible for working at least one will-call shift per week. The Box Office Manager is also be responsible for covering shifts (or finding cover) when there is an absence or gap in the schedule.

We follow the philosophy of Enlightened Hospitality, pioneered by world famous restaurateur Danny Meyer, which prioritises people - starting with our team. By creating a supportive and respectful workplace, we empower our staff to deliver exceptional service and build meaningful guest relationships.

At Free Association Live, this means going beyond transactions to create genuine, memorable experiences for our audiences, colleagues, and partners.

• Team Leadership & Development:
  Manage and mentor full-time and part-time Box Office Associates and your Senior Associates, establishing key performance indicators (KPIs) in partnership with the Director, Ticketing.
• Operational Excellence:
  Oversee efficient staff scheduling, timely payroll processing, and smooth daily Box Office operations while serving as the primary point person for team inquiries.
• Workflow & SLA Monitoring:
  Regulate and track phone and email queues via Zendesk, monitoring response times (SLAs) while balancing absences across your team.
• System & Data Management:
  Supervise and maintain the…