Call Center Representative

What to expect of your role:

You will be a part of the Turkish-speaking Call Centre team, responsible for delivering high-quality customer service of our product for the Turkish market. The company offers a supportive environment with comprehensive training provided from day one to ensure you can excel in your role. You will work on a shift-based schedule.

• Deliver outstanding service to customers through various communication channels;
• Manage both inbound and outbound calls efficiently and professionally;
• Address customer complaints and inquiries promptly and effectively;
• Provide customers with relevant information about our website and services;
• Assist with additional project-related tasks as needed.

(Full training will be provided.)

• Positive and proactive attitude;
• Proficiency in the Turkish language;
• A good command of the English language is desirable (not necessarily);
• Previous experience in call centre positions, as well, can be considered a sales agent's and a VIP agent's experience;
• Demonstrates accuracy, diligence, attention to detail, and organisational skills;
• Flexible availability for working hours and shift schedules;
• Quick learner who can memorise scripts and adapt them when issues arise during a call.

As an international team, we are motivated by the freedom to do our best work. Our employees are autonomous and responsible for their projects, taking the initiative when necessary, not giving up on their opinions, and speaking freely. We invest in the potential of each person, confident that together, our skills will shape the company’s future success.

• Our positive workplace atmosphere creates a culture of collaboration and support, making it a place you'll love working in;
• We offer competitive compensation and regular career development reviews to motivate you to reach your full potential and love the work you do;
• We offer a generous vacation and sick leave policy, allowing you to take time off and enjoy a work-life balance;
• You’ll love working here because we provide financial assistance for professional development, helping you stay ahead of the curve and love your career path;
• Our Educational Allowances give you the opportunity to expand your knowledge and experience, not only in your work but also in other areas;
• You’ll love the monthly allowance for personal activities, giving you the opportunity to pursue your interests and hobbies outside of work;
• At our company, we prioritise the health and well‑being of our employees, which is why we offer comprehensive health insurance plans;
• Our referral program rewards you for bringing top talent to the company, making it a place you enjoy sharing with others;
• With engaging team‑building activities and corporate parties, you'll love being part of our community and team spirit;
• Our company offers a Badge System that rewards your performance and dedication. As you progress, you can improve your skills, advance your status, and enjoy salary increases. Additionally, employees with high monthly quality scores are eligible for extra bonuses.

Our recruiters will review your CV and reach out to you if you are suitable for the role.

Türkçe konuşan Çağrı Merkezi ekibinin bir parçası olacaksınız ve Türk pazarı için ürünümüz için yüksek kaliteli müşteri hizmeti sunacaksınız. Dost canlısı bir ortamda, tam perform ans gösterebilmeniz için ilk günden itibaren eğitimle ve vardiyalı bir programla çalışıyor olacaksınız.

• Müşterilere çeşitli iletişim kanalları aracılığıyla olağanüstü hizmet sunmak;
• Gelen ve giden aramaları etkili ve profesyonel bir şekilde yönetmek;
• Müşteri şikayetlerini ve sorularını derhal ve etkili bir şekilde ele almak;
• Müşterilere web sitemiz ve hizmetlerimizle ilgili ilgili bilgileri sağlamak;
• Gerektiğinde ek proje ile ilgili görevlere yardımcı olmak.

(Bütün eğitimler tarafınıza sağlanacak.)

• Kararlı…