Head of Events Operations; FTC)

When it comes to digital communities The Alliance is leading the way. Product marketing sales enablement product-led growth AI customer success CMOs you name it were home to thriving communities for them all.

With 70000 professionals part of our communities and a never-ending supply of content courses events and memberships we are a key part of all our members growth. Adding value authority and leadership through our events is a key driver of our incredible growth. We engage attendees speakers partners and members from the worlds largest companies and most exciting start-ups. Think Tik Tok Microsoft Peloton & Uber.

We are seeking an experienced Head of Events Operations to join us on a 12-month maternity cover taking ownership of the operational delivery of our global events portfolio.

Reporting directly to the COO you will play a key leadership role across the business overseeing the successful execution of in-person summits exhibitions awards executive dinners member events and bespoke training programmes.

This role combines strategic planning with hands-on delivery. You will lead a small team manage key supplier relationships drive operational excellence and continuously improve how we plan and execute events at scale.

• Own Event Delivery: Lead the end-to-end operational delivery of The Alliances global events portfolio ensuring events are delivered on time within budget and aligned with business objectives.

• Lead the Team: Manage coach and develop the Events Operations team setting priorities allocating resources and ensuring consistent delivery across multiple concurrent projects.

• Operational Excellence: Oversee every aspect of event operations including venue sourcing logistics supplier management budgeting registration event technology compliance and onsite execution.

• Supplier Management: Build and maintain strong relationships with venues suppliers and partners negotiating contracts managing performance and delivering value while maintaining exceptional quality.

• Cross-functional Collaboration: Partner closely with Commercial Production Marketing and Membership teams to maximise event success support revenue opportunities and deliver outstanding attendee experiences.

• Continuous Improvement: Identify opportunities to improve processes systems and ways of working creating scalable operational frameworks that support future growth.

• Performance & Insights: Monitor event performance gather attendee feedback and implement improvements that strengthen operational efficiency and customer satisfaction.

• Risk & Compliance: Ensure all events are delivered safely and compliantly maintaining robust health & safety risk management and operational procedures before during and after every event.

• Proven expertise in events delivery - proven measurable success in the management of high-impact events from international large conferences exhibitions summits or comparable B2B events.

• Previous experience managing and developing event teams.

• Strong commercial awareness with experience managing budgets and supplier negotiations.

• Proven ability to lead multiple complex projects simultaneously.

• Excellent stakeholder management and communication skills.

• Demonstrated experience improving processes systems and operational efficiency.

• Calm and confident decision-maker with strong problem-solving abilities.

• Experience using project management tools such as Asana or equivalent.

• Willingness to travel internationally and support occasional evening and weekend events

Being a startup things here move quickly. Youll be thrown last-minute curveballs and will need to be adaptable. We enjoy it. We need you to too

Salary: FTE per annum depending on experience.

Contract Length: 12 Months maternity cover (start date August/September 2026)

Location & Hybrid Working: This role is London-based due to the nature of our events. While we offer flexible hybrid working youll be expected to be in the office when prepping kits for key events.

Travel: International travel including regular trips to the US is required. Please ensure youre eligible to travel under the ESTA programme (or can otherwise obtain…