Team Member, Entertainment & Gaming

As a Team Member, you'll be the friendly face on the floor-welcoming customers, supporting play on our machines, serving snacks & drinks, and helping create a great atmosphere from first visit to last spin. You'll follow clear standards, resolving or escalating issues where needed

• Please note this role operates within our extended venue opening hours, so flexibility will be required to work night shifts including weekends

• Guest experience:
  Welcome, support and engage customers so every visit feels enjoyable and seamless.
• Service delivery:
  Keep the venue clean, safe and well-presented; manage busy periods and ensure standards are kept at all times"
• Machine support:
  Help customers get started on gaming machines, troubleshoot basic issues, and promote responsible play.
• Safety & compliance:
  Follow all health & safety, licensing, and safer gambling procedures; confidently engage with customers and challenge where necessary
• team mindset:
  Work together across the floor, to deliver a consistent, high-quality experience.
  
  Team player energy-clear communication and willingness to learn on shift.
• Previous experience in hospitality, retail, leisure, or a similar environment is helpful but not essential-full training provided.