Recycling Advisor

About the role Recycling Advisor To increase participation in the Authority’s recycling service and reduce recycling contamination by engaging directly with residents and businesses. The role involves property surveys, door-to-door visits, advice and education campaigns to help residents reduce waste and recycle more effectively, with a particular focus on improving the quality of household recycling.

Key responsibilities include:

Recycling Advisor
• Conduct surveys and assessments of residential properties to understand current recycling behaviours and identify barriers to participation.
• Engage directly with residents through door-to-door visits, community events and roadshows to promote food recycling, packaging recycling and general waste reduction.
• Provide tailored advice and practical information to residents about the correct use of recycling services.
• Monitor participation levels, capture feedback from residents, and help identify areas requiring further intervention or targeted campaigns.
• Assist in the distribution of leaflets and other materials to encourage correct recycling practices.
• Support communication campaigns and social media content by feeding in local insights and examples.
• Maintain accurate records of visits, surveys, engagement activities and resident feedback.
• Work closely with other teams (e.g. collections, communications, enforcement) to help address local recycling challenges.
• Undertake other duties, commensurate with the grade, as may reasonably be required. About you Recycling Advisor
• Good general education (e.g. GCSEs or equivalent).
• Experience of working directly with the public, ideally through outreach, community engagement, sales or advisory work.
• Awareness of recycling, food waste and wider environmental issues (training can be provided).
• Relevant training in customer service, community engagement or sustainability
• Experience of recording and reporting data accurately (e.g. surveys, CRM systems, Excel).
• Confident communicator, able to engage with residents from a range of backgrounds in a polite and persuasive way.
• Good observational and problem-solving skills to identify local barriers to recycling.
• Able to work both independently and collaboratively as part of a team.
• Basic IT skills for recording survey results and producing reports.
• Enthusiastic and positive attitude to promoting environmental sustainability.
• Respectful, approachable and able to build trust quickly.
• Flexible and able work earlier or later shifts as and when required to support service needs.
• Adhere to NLWA’s values and meet the standard NLWA requirements for the post.
• Be physically able to walk long distances, use a trolley to transport materials and willingness to work outdoors in all weather Work Environment Recycling Advisor The NLWA offices are in Tottenham Hale; two minutes from the Tube station with great service and amenity links close by. The postholder is expected to work Tuesday – Saturday, 10:00 am – 6:00 pm, with a requirement to work earlier or later shifts as and when required to support service needs.

Ability and fitness to travel around the authority area on public transport is essential and an oyster card will be provided. The postholder will be expected to carry out the duties of the post with due regard to the Authority’s relevant codes and procedures. All employees are required to participate in the Performance Management and to undertake appropriate training and development identified to enhance their work.

People Management Responsibilities There are no direct people management responsibilities for this role. Relationships The post holder will report to the Project Supervisor, Recycling & Waste and be required to work closely with colleagues across the Strategy & Services Team. Externally, you will work closely with local and regional stakeholders, communications leads and other representatives from partner organisations, residents and community groups.

As such, you’ll be expected to maintain a professional manner at all times.