Show Producer

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models:
Embedded teams, Corporate Campus operations, and a Full-Service Agency.

Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology.

Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.

The Show Producer will consistently deliver exceptional service to our clients through excellent client insight, creative leadership, and focused show management. This position is an integral part of our Event Operations team and serves as the primary technical point of contact for complex events. Bridging the gap between the technical team and the event client, the Show Producer ensures seamless communication and execution of the client's vision throughout the entire event lifecycle, from pre-production through to onsite execution and post-production.

Please note:

This role is focused purely on show, content, and technical production, and does not take on standard Event Management responsibilities

• Work directly with event clients or their proxies to not only execute their vision for content and stage production but elevate it, taking full advantage of internal systems' creative and technical capabilities.
• Shape and form the Run of Show (ROS) before coming onsite, taking the lead on ROS development and client experience.
• Brief the technical team, Show Caller, Stage Manager, Experiential AV, and Engineering teams on what support will be needed based on the confirmed client vision.
• Act as an extension of the event client, collaborating with Event Managers, Event Coordinators and Technical Directors.
• Manage external agency workflows, leading Event Production Logistics Calls and conducting Show Handoffs to guide agency teams through all on-screen looks, transitions, PIPs, and video playback.
• Identify operational or budgetary risks regarding the show, providing effective solutions to the event client in a timely manner.
• Attend all experiential creative syncs and weekly/bi-weekly event syncs to gather insight on content creation.

• Serve as the overall show lead and the primary point of contact (POC) for the client owning the content/show.
• Maintain a core in-room presence throughout rehearsals and events, checking in with all technical leads to confirm readiness.
• Remain on comms with the Show Caller and TD to communicate any updates or requests, whilst following the ROS to ensure it is executed precisely as desired by the client. Can act as a Show Caller based on event complexity.
• Stay in physical proximity to the client or proxy responsible for the event's success, translating complex technical terms and processes into easily understandable language.
• Utilise internal comms to communicate any needed changes or requests with all relevant stakeholders.
• Escalate any incidents or service issues, regardless of department, to the appropriate stakeholders.
• Meet with the event client to debrief on the overall event lifecycle experience.
• Hold a client post-mortem and create detailed notes and lessons learned to share with the wider EP team.
• Enter comprehensive notes into the internal system relating to the client, pre-production process, and best practices for future…