Events Operations Manager

Reporting to the Director of Operations, we are looking for an experienced Events Operations Manager
to lead the operational delivery of events across the business. This is a varied, hands-on role, requiring someone equally comfortable delivering a sophisticated corporate function within a luxury hotel environment as they are a high-volume entertainment event involving production, AV and multiple operational teams. You will take the events from pre-event planning through to live delivery and post-event review, working collaboratively with all teams across the business to ensure seamless execution.

• Plan, lead and coordinate the operation delivery of events across the hotel, ranging from corporate functions and private dining to entertainment-led and high-volume events.
• Translate confirmed bookings into detailed operational plans, run sheets, floor plans, timelines and event briefs.
• Work collaboratively with all teams across the business to coordinate every aspect of event delivery.
• Coordinate event production requirements, including AV, lighting, sound, entertainment equipment and external suppliers where required.
• Oversee event set-up, live execution and breakdown, maintaining oversight of service delivery, guest flow, timings and operational requirements.
• Act as the key operational point of contact during events, responding to changing requirements and resolving issues as they arise.
• Ensure events are delivered in accordance with company standards, licensing legislation, health and safety requirements and security procedures.

• A valid Personal Licence under the Licencing Act 2003.
• Proven events operations experience within a luxury hotel, premium events venue, lifestyle hospitality or similarly complex environment.
• Experience delivering a broad range of events, including corporate functions, private events and high-volume or entertainment-led events.
• Practical experience of event production, AV, lighting, sound and external production partners.
• Strong organisational, communication and live-event management skills.
• A hands-on collaborative leadership style and a calm professional approach under pressure.
• Flexibility to work evenings and weekends in line with events requirements.

• Discounted room nights through the Hilton Team Member Travel Programme
• Complimentary overnight stay to celebrate your work anniversary
• An extra days holiday on your birthday
• Recommend a Friend bonus of up to £750
• 28 days' holiday per year, including public and bank holidays, rising annually to 33 days.
• Meals provided while on duty
• Health Assured Employee Assistance Programme
• Stream financial wellbeing programme
• Cycle to Work Scheme

Ready to take the operational lead on an exciting and varied programme of events? Join The BoTree and p lay a key role in delivering exceptional events across the business.