Stage Door Receptionist | Trafalgar Theatre | Part Time Job London area,Greater London England UK,Entertainment & Gaming

Stage Door Receptionist | Trafalgar Theatre | Permanent Part Time

Located on Whitehall, Trafalgar’s flagship London venue Trafalgar Theatre is a spectacular Grade II listed building. In 2021, the theatre reopened following a major multi-million-pound restoration project which reinstated the theatre back to its original heritage 1930’s design.

ABOUT THIS ROLE

KEY RESPONSIBILITIES

To represent the theatre in a professional manner, welcoming all staff, production staff, visitors and contractors into the building, and providing exceptional internal and external customer service.
To manage the theatre’s switchboard, forwarding calls and effectively dealing with enquiries, and maintaining an efficient messaging system.
To monitor and record all deliveries and incoming post, ensuring they are delivered quickly to ensure Stage Door is free of obstructions.
To record the distribution of keys, radios, and any other equipment, ensuring all items are returned.
To monitor the visitor diary for the theatre and all productions, ensuring visitors are booked in advance.
To assist the Theatre Manager in maintaining up-to-date production company welcome packs and ensuring the venue is ready to welcome the arrival of new company members.

Health & Safety and Security

To safely unlock the venue when working a morning shift, and safely secure the building at the end of the day when working an evening shift, as part of the theatre’s procedures.
To check the dressing rooms prior to closing the venue when working an evening shift, ensuring the safety of the building.
To implement and co-ordinate emergency procedures as required, regularly participating in safety drills with all in-house theatre staff and operating all alarm systems efficiently and effectively.
To implement and co-ordinate emergency procedures when required, as part of the venue’s Emergency Response Team.
To conduct site inductions with contractors and visitors as they arrive at the venue, explaining emergency procedures and all relevant health and safety procedures.
To understand the health and safety procedures and risk assessments, reporting any accidents, incidents or near misses to management as and when they occur.
To maintain and update the Stage Door notice board with relevant information for theatre staff and incoming productions.
To attend Health and Safety meetings and Venue Operations Meeting as required.
To monitor the venue’s CCTV and fire alarm systems, reporting to Theatre Management instances of suspicious behaviour and equipment maintenance issues.
To work with the Stage Door Supervisor and the venue’s Green Team to develop and implement environmental initiatives throughout the building.

Foyer Reception

To cover the role of Foyer Receptionist including, but not limited to: acting as first point of call for general in-person customer enquiries; assisting the Venue Assistant with events, stock and deliveries; undertaking delegated Front of House pre-evening checks; remaining vigilant to hostile reconnaissance, completing perimeter walk arounds and reporting any security concerns to Venue Management.

General Responsibilities

To assist in the ongoing training of staff with particular attention to new recruits.
To attend training courses, as required, and take responsibility for ongoing professional development.
To complete any other delegated task that may assist the company in achieving its business objectives, as required by the General Manager, Theatre Manager, or Stage Door Supervisor.

ABOUT YOU

We are looking for a highly motivated individual who can work well on their own and on their own initiative to ensure the smooth running of the venue’s busiest entrance. The role requires pro-activity and flexibility to respond to the varied demands of the…