Night Duty Manager ECV

Are you passionate about delivering outstanding customer service? Do you enjoy making a difference in people's day-to-day lives? We're looking for a proactive Duty Manager to join our dynamic team in the heart of London. If you’re committed to maintaining high standards and resolving issues efficiently, this role is perfect for you.

• Location:
  
  London, EC1V
• Annual Salary: £37,132
• Hours/Working Pattern: 4 on 4 off, 7pm-7am

• Welcome and Assist:
  Greet residents and visitors warmly, making them feel dle queries and assist with maintenance requests.
• Problem‑Solving:
  Address issues promptly, from maintenance to emergencies, and elevate concerns as needed.
• Security:
  Conduct regular site walk‑arounds, check IDs, and monitor CCTV to maintain building safety.
• Parcel Management:
  Handle and record deliveries for residents ensuring a smooth communication and pick up.
• Maintain Presentation:
  Keep the concierge area and lobby looking presentable.
• Safety Checks:
  Looking out for H&S hazards on site patrol, Assist with fire alarm, emergency lighting, and smoke vent testing.
• Local Knowledge:
  Offer advice and recommendations about the local area to enhance residents’ experience.

• Experience as a concierge is a plus, but a strong customer service or security background is equally valued.
• Excellent communication skills – both written and verbal.
• Health & safety qualifications are advantageous but not essential.
• A positive, can‑do attitude, attention to detail, and the ability to handle responsibilities with care.

• 24 Days Annual leave (Inclusive of Bank holidays)
• Cycle to Work Scheme
• Medi Cash
• Smart Health – Online health services for you and your immediate family.
• Eye Care Vouchers to support your well-being.
• Perkbox Rewards to enjoy exclusive offers.
• Company Social Events
• Pension Plan