Welfare Officer - Palm House

Part Time Welfare Officer - 16 hours per week

The Welfare Officer's role is to work closely with the Management Team, on peak shifts, ensuring all

guests and team are safe. This includes ensuring any vulnerable guests are looked after and supported,

any intoxicated guests are safely escorted from the venue, identifying and reporting drug use,

supporting the team with refusal of service, ensuring there is water for guests to drink and reporting on

all Safety Security and Licensing activities.

Welfare Officers are a licensed condition and must be on duty Friday evenieng and Saturday afternoon to closing time.

They must be clearly identifiable and work to support both the SIA Door Supervisors and the Venue

Management where guests may be considered vulnerable.

• Monitor all guests within the venue, identifying any guest who may show signs of vulnerability through:
  • Intoxication (slurred speech, unsteady on their feet, sleeping, vomiting etc)
  • Unwanted attention
  • Being left alone by friends/ colleagues
  • Limited access to phones/ internet to book transport
  • Showing signs of distress
• Approach guests who appear vulnerable in a friendly and open manner, asking if they need any help or support. They should maintain good communication with the Manager on duty and SIA Door Team on any concerns throughout the shift
• Support the Bar Team after refusal of alcohol sales are made and / or guests are asked to leave by SIA Door Supervisors. Ensure the guest involved is:
  • Taken to the nominated welfare space, away from loud music and crowds
  • Reunited with friends or colleagues
  • Offered water
  • Offered support in getting home (i.e. by booking a taxi, escorting them to local transport links etc)
  • Able to leave the venue without risk of personal injury
• Support the Duty Manager, SIA Door Supervisors and at times Canary Wharf Private Security during the dispersal period, monitoring guests as they leave the premises and offering support to guests as required
• Log all interventions of welfare in the 'Welfare Log' at the close of business. This must include the time, details of the support offered and the resolution. These must be checked by the duty manager and cross referenced against all refusal of alcohol sales

• Caring and empathetic
• A great communicator
• Have a calm head in what can be overwhelming situations
• Someone with experience within late night bars/ venues as either an operator or security
• Strong spatial awareness
• Friendly, approachable and helpful
• Able to multi task
• Be extremely reliable, trustworthy and integral

• First-aid trained
• Conflict Management Trained

• Radio and ear piece
• High Visibility vest with 'Welfare Officer' on the reverse
• Map of Canary Wharf and awareness of local transport links
• Access to a fully stocked first aid kit in the 'welfare space'
• Access to PET water bottles in the 'welfare space'
• Access to site phone to support ordering Taxis
• Access to local taxi contact numbers
• Welfare Log Book

• Tronc paid fairly and equally
• 60% of our management teams have been promoted internally.
• Mental Maintenance:
  Therapy for free
• Referral Bonus: refer a friend and once they have passed their probation you receive a bonus
• Career support and opportunities to develop within the Career Pathway, expanding in your role as the business grows
• Company awards to celebrate team and regular events
• Incipio FC + Seasonal Socials
• Incentive trips sponsored by Brands (Think Wine trips to Portugal and Ski Trips to France)
• Enhanced Maternity, Paternity and Adoption leave
• 50% discount for food and drink in all Incipio venues
• Award winning Learning & Development programmes
• Sunday Times Best Places to Work Employer
• Award winning Diversity Programme

We're all about celebrating individuality & inclusivity. At Incipio, we believe diverse teams make the best teams. That's why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We've got you!