Customer Experience Team Member; Seasonal

A recruitment day will be held on 29/10/2026 for this role.

You will work as part of a team of Customer Experience Team Members. You will report to the Customer Experience Manager, Supervisors and Duty Manager on shift.

This is a varied role which involves working in all areas of the front of house operation, which for the production of Cabaret involves ushering, bar service, greeting arrivals, ticket checking and food service. The role at The Playhouse theatre is in many ways, unique. This is due to the immersive nature of the production of Cabaret. Whilst in all our venues, the experience starts at the entrance for this production the show starts at the doors.

From the moment our audience step inside the venue they will be in the world of the Kit Kat Club. It is the role of our team to help them navigate this journey.

Evening and weekend availability is essential for this role.

Please note, your role may involve working with children or vulnerable people.

• Greet and engage with audience members, ensuring they feel genuinely welcomed to the venue and treated appropriately as an important and valued customer.
• Answer audience queries, ensuring that they can access timely and useful information and guidance when they need it.
• Maintain up to date knowledge of the venue, current and upcoming shows, products and other information relevant to customers and to recommend additional products and services as appropriate.
• Proactively suggest and sell products including food and beverages at the bar or through Delivered at Seat (DAS), merchandise, programmes or packages, ensuring an engaging sales approach to customers that encourages further purchases.
• Know and understand our sales targets and work to exceed them.
• Ensure the accurate and safe handling of cash and stock in line with company procedures.
• Proactively identify risks to customer or staff health, safety or security and take appropriate actions to keep everyone safe. Ensure company Risk Management policies and guidance are complied with.
• Work collaboratively as a team member, working well with others to ensure all required tasks are completed.
• Proactively identify tasks which need to be done and take responsibility for completing them.

Your Skills, Qualities, and Experience.

If you have most of the essential criteria, we encourage you to apply, and welcome transferable skills from other industries or backgrounds. All relevant training will be provided.

The essential criteria for a great member of our team include:

• You understand the impact of your role on the customer experience.
• Experience in bar or food service environments.
• You thrive in a busy and ever-changing environment.
• You have a great work ethic and care about always delivering the highest possible standards.
• You communicate effectively and are an outstanding team player.
• You are proactive, decisive and get things done.
• You think creatively.
• You are driven by ambitious targets and ground-breaking concepts.

ATG Entertainment’s values set the tone for how we work, how we treat one another, and the culture we continue to build across the UK and the wider organisation.

• THRIVE doing what we love (with passion and dynamism)
• CONNECT through every act (with collaboration and kindness)
• DARE to do different (with curiosity and courage)
• PERFORM at our best (with customer focus and ownership)

Everyone at ATG Entertainment is expected to play their part in achieving our goals and upholding our Corporate Social Responsibility priorities:

• Inclusion: Committing to creating and upholding a positive, inclusive culture that nurtures potential and supports well-being.
• Sustainability: Playin…