Event Ticketing Support

Location: Greater London

Event Ticketing Support### Event Ticketing Support Apply:
Farringdon, London, United Kingdom:
Full time:
Posted Today:
JR-94062

Job Summary:

Company:
Live Nation Department: UK Ticketing

Location:

Farringdon, London

Reports to:

Event Ticketing Support Manager

Working Hours:

Monday to Friday, 9am – 5pm plus evenings/weekends as required

Job Type: Fixed term, 12 months
** Role Description
** This role will work mainly on the delivery of Live Nation UK’s Partner Ticket Bank & Partner Ticketing service acting as the day-to-day contact for participating partners, providing a concierge-style service from initial enquiry through to ticket confirmation and fulfilment.

As well as the above the role may also provide general support to the UK Ticketing team such as show reconciliation, invoice and internal order processing, sales reporting and other day to day administrative tasks.

This is an admin focussed role with a strong partner-service focus and demands a combination of excellent attention to detail and first-class communication skills.
** What it’s like to work in the Team
** Our team is made up of a diverse group of individuals, but we all share the same passion for the events industry. We have a fun, approachable atmosphere within the team, which helps us build and maintain genuinely authentic and valuable relationships with our colleagues and clients alike. We are committed to supporting each other and working together to deliver first class event ticketing and insight to the business.
** What we can offer you
** Live Nation offers impressive employee benefits including tickets to shows and festivals and unlimited annual leave. The Farmiloe Building in Farringdon, London is a beautiful office to work in. Staff can enjoy use of arcade games in the basement games room, onsite gym equipment plus fitness and meditation classes. In addition to this, the office has a fully stocked complimentary coffee bar with barista to serve you your favourite coffee as you walk into the office and offers heavily subsidised lunch options.

We hold regular staff events in our atrium stage space including hosting speakers and open mic nights to showcase Live Nation employee talent.
** Who you are
**** Competencies / Skills / Knowledge / Experience
** Essential* Experience in ticketing, venue operations, live events, account management / partner servicing or a related operational role.
* Excellent written and verbal communication skills, with confidence dealing directly with partners and senior stakeholders.
* Excellent literacy and numeracy skills with exceptional attention to detail
* Proficient in using Excel at intermediate or above level
* A hard worker dedicated to going the extra mile for partners and guests.

Desirable
* Previous experience within a Ticketing team, UK music promoter or venue, including use of ticketing / order management systems.
* Understanding of commercial partnerships.
** Behaviours
* * The following attributes determine how the role will be carried out and are required to be a success  
* A team player and a flexible and positive 'can do' approach.
* Well organised, deadline focused and adept at prioritising workloads
* A highly motivated and conscientious individual who takes pride in delivering work to the highest standard.
* Proactive and demonstrates initiative, drive and commitment to achieve objective
* Self-motivated and takes ownership for personal and technical skills development
* Process driven with meticulous attention to detail  
** What the role includes*
* * Act as the day-to-day partner-facing contact for Live Nation's Partner Ticket Bank / Partner Ticketing service, providing a consistent concierge-style experience.
* Manage and monitor the Partner Tickets shared mailbox, ensuring requests and queries…