Senior Credit Control Analyst

The Role

A senior member of the UK Operations team, reporting to the Manager of Credit Control, effectively supporting the team in managing and maintaining control over the organisation’s debt position ensuring the timely collection of outstanding premium. In addition to providing any and all support to the line manager as required.

• Supports and supervises Analysts in the collection of funds, accounts reconciled and queries resolved for top-level client accounts.
• Maintains relationships with clients to facilitate greater efficiency in payments and query resolutions.
• Supports the ongoing analysis of all accounts to minimise clients’ exposure in terms of debt versus deposit.
• Expected to offer proposals for resolution of all disputes quickly and efficiently to collect funds.
• Executes payment and repayment plans with customers that are in default of payment terms and initiates legal proceedings.
• Prepares and collects quantifying data and generates reports to assist in cash collection and identifying problem areas.
• Substitutes for Manager on relevant committees and meetings
• Reviewer, co-ordinator and producer of departmental MI, tasks and issue logs.
• Supports overseas office and direct business collation and agrees balances for processing.
• Assists with technical support for direct business stakeholders if necessary
• Details any concerns to line management

• Business Process Improvement
• Credit Management
• Customer Experience Management
• Data Analysis
• Debt Collection
• Documentation & Records Management
• KPI/Metric Design
• Payments Processing, as required
• Policy/EPI Management

Cultivates and maintains positive relationships with relevant internal or external stakeholders, effectively involving and communicating with them to drive collaboration, support, and alignment towards shared goals.

Works effectively with team, project or other work groups or those outside formal line of authority to accomplish goals. Actively participates as a member of a team; develops and builds cohesive team relations to produce required outputs; possesses knowledge and understanding of colleagues work.

Adjusts thoughts, feelings, and behaviours to handle new, challenging, or complex situations; embracing change as a growth opportunity when working within new work structures, processes, regulations, or requirements.

Analyses current and future state business requirements and identify strategies to continuously improve products, services or processes. Guide and inspire others to achieve results to enhance efficiency, quality and consistency.

Creates, develops and implements new ideas to enhance new or improved processes, systems, solutions, products or services; tries different and novel ways to deal with problems and opportunities.

The ability to cope with and recover from setbacks, challenges or difficulty. Persevering even under pressure or crisis situations and uses ways that foster strength and growth, often emerging stronger than before.

Anticipates changes in regulations, technology and client needs, proactively responding to key trends happening in the industry. Thinks about the future through identifying opportunities and obstacles whilst planning effectively.

• Business Process Improvement (Proficiency Level
  1)
• Credit Management (Proficiency Level
  2)
• Customer Experience Management (Proficiency Level
  2)
  Data Analysis (Proficiency Level
  1)
• Debt Collection (Proficiency Level
  1)
• Documentation & Records Management (Proficiency Level
  1)
• KPI/Metric Design (Proficiency Level
  1)
• Payments Processing (Proficiency Level
  1)
• Policy Management (Proficiency Level
  2)
• Regulatory Compliance (Proficiency Level
  1)