Finance Operations Executive; FTC

Finance Operations Executive (6 month FTC)
Location: London (Central)

Salary: Up to £40,000 per annum + Benefits

Sector: International SaaS / Sustainability Technology

We are seeking a highly organised and customer-focused Finance Operations Executive to join our Global Customer Finance Operations team. This role is vital in supporting our Order-to-Cash processes during a period of significant operational demand.

You will sit at the heart of our revenue operations, splitting your time evenly between managing UK & North America collections and supporting our Order Desk & Subscription Invoice Management functions. This is a cross-functional role where you will collaborate closely with Sales, Customer Success, and Billing teams to ensure accuracy and keep revenue flowing smoothly.

• Collections (50%)
• Manage a dedicated ledger of UK and North American customers to ensure payments are received on time.
• Utilize AI-driven platforms to prioritize your outreach and manage workflows with high efficiency.
• Resolve payment issues through professional phone and email communication to address overdue balances.
• Monitor financial health by reviewing aging reports, identifying risks, and escalating concerns as necessary.
• Maintain meticulous records and follow established dunning processes consistently.

• Order Desk & Billing Support (50%)
• Ensure billing accuracy by reviewing order forms, subscriptions, renewals, and contract amendments.
• Execute clean billing cycles in partnership with the Subscription Invoice Management team.
• Investigate customer queries regarding pricing, contract terms, missing POs, or data discrepancies.
• Maintain data integrity across CRM and finance systems for all customer and subscription data.
• Drive process improvements by collaborating with Sales and Customer Success to prevent recurring billing errors.

• Professional
  
  Experience:
  
  Proven background in collections, billing, accounts receivable (AR), or order management.
• Communication:
  Strong interpersonal skills with the confidence to handle high-volume customer interactions.
• Operational Excellence: A detail-oriented approach with the ability to manage competing deadlines independently.
• Technical Aptitude:
  Comfortable navigating various systems; previous CRM or ERP experience is a significant plus.
• Mindset: A proactive, problem-solving attitude with a focus on delivering a great customer experience.