Credit Controller - FTC

Overview

Here at CFC we are looking for an experienced Credit Controller to be responsible for the timely collection of funds from brokers, resolution of aged debt and queries, and accurate cash allocation. The role supports departmental targets related to debt levels and unallocated cash, distribution of monthly statements and handling incoming enquiries from brokers, while maintaining strong relationships with both brokers and internal stakeholders.

To be considered for this role, you must have experience in Credit Control or IBA accounting within the insurance sector.

• Active credit control; ensure timely collection of funds from brokers; escalate unresolved debt and initiate actions such as Final Chasers or Notices of Cancellation where necessary.
• Unallocated cash – ensuring cash is applied accurately and resolving queries where applicable. Take ownership of queries and resolve issues to reduce aged debt.
• Monitor and follow up on debt over 60 days in line with departmental processes.
• Build strong broker relationships to ensure timely payments and issue resolution.
• Liaise regularly and collaboratively with underwriters and brokers to address overdue premiums and any payment delays.
• Respond to broker enquiries via phone and email. Distribute monthly statements. Escalate high-risk accounts and provide regular updates on aged debt.
• Provide support to other team members as needed, including assistance with cash allocation during busy periods.

• Familiarity with multicurrency transactions and account reconciliation.
• Proficiency in Excel.
• Strong communication and stakeholder management.
• Analytical and detail-oriented with good problem-solving skills.
• Organised and proactive; able to manage priorities in a fast-paced environment.
• Collaborative team player with a flexible approach.
• Ability to work independently and manage a high-volume workload.