Accounts Assistant

Accounts Assistant

Working hrs: 37.5hrs per week working Monday to Friday 9:00am - 5:30pm

Work Location: Norwich City Centre, NR1 3PA
- Office Based

Contract type: Permanent

Starting date: Feb/March 2026

We are looking for the right person with a willingness to learn, a confident communicator and competent in excel to join our brilliant finance team based in the centre of Norwich as our Accounts Assistant.

Experience in sage 50 is desirable.

• Post transactions onto the accounts system, including sales and purchase invoices, journals, receipts, and payments.
• Post sales invoices and allocate daily receipts to the accounting system.
• Make payments via the banking system.
• Ledger & Reconciliation:
• Proactively resolve queries on both the sales and purchase ledger.
• Assist with sales and purchase ledger queries.
• Ensure all Payment Services are reconciled and accurately reflected on the accounting system.
• Update and account for insurer and claims cheques on the claims system.
• Ensure internal systems reconcile to the accounting system accurately.
• Organise incoming post and scan incoming cheques.
• Ensure cheques are correctly distributed.
• Reporting & Data Management:
• Assist with the summarisation of sales data for input onto the accounts system.
• Credit Control & Customer Liaison:
• Monitor and control sales ledger queries.
• Maintain accurate records of all chasing activity.
• Regularly contact customers to ensure all debts and reporting are managed and received on time, providing explanations on outstanding balances.
• Send out monthly client statements/letters as agreed.
• Maintain accurate customer details and account records.
• Respond promptly and thoroughly to both client and internal enquiries.
• Ensure brokers and claims suppliers submit bordereaux and sales reporting within agreed timescales.
• Compliance & Procedures:
• Ensure monthly processing deadlines are met as required.
• Contribute to and adhere to the firm’s policy on Treating Customers Fairly.
• Maintain professional competence by complying with the firm’s Training and Competence procedures.
• Operate and comply with the firm’s procedures, Financial Services regulations, and FCA requirements.
• Act with integrity, due skill, care, and diligence.
• Be open and cooperative with the FCA, PRA, and other regulators.
• Observe proper standards of market conduct.
• Act to deliver good outcomes for retail customers.
• General Office Duties:
  Filing and other general office duties as required.

Knowledge, Skills And Experience

• Knowledge of Excel (XLOOKUP, SUMIFS, Pivot tables)
• Proficient in MS Office.
• DBS and credit check required.
• Calm, confident manner to handle potentially difficult conversations.

• Knowledge of Sage Line 50.
• Professional Qualification (CICM, AAT or similar).

• Strong communication skills with the ability to establish and maintain good client relationships, both internally and externally at all levels.
• Have a customer focused approach.
• Driven to achieve results, ensuring quality and accuracy of work.
• A collaborative approach with stakeholders and colleagues.
• Maintain confidentiality and adhere to the company policies on data protection.
• Act with integrity by demonstrating honesty, fairness and impartiality.

Demonstrate the business values at all times.

• Customer First
• Always Improving
• Show Professionalism
• Shared Purpose
• Make a difference

• None