QNB- Vice President Private Banking; QNB

About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

The incumbent is responsible for all aspects of the Bank's relationship with the High Net Worth (HNW) customers in their country. Customers may include members of the Qatar or other GCC countries’ ruling family, government officials and senior business leaders in other countries. The incumbent will ensure that customers are offered a first class dedicated service and have access to a range of products and services offered by their country and Asset & Wealth Management.

The incumbent will develop relationships with intermediaries and assist in producing new products and services.

• Shareholder & Financial
  • Develop and implement strategies and plans to achieve all volume, revenue, and profit targets.
  • Ensure ongoing increase in market share, and sustainable growth rate on the Private Banking portfolio.
  • Create Key Performance Indicators (KPIs) for performance monitoring and quality measurement purposes for the Private Banking Department and monitor their achievement on periodic basis.
  • Lead and guide the Private Banking Department’s annual budgeting process.
  • Implements KPIs and best practices for role.
  • Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
  • Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same.
  • Demonstrate clear understanding of the important factors behind the bank's financial & non-financial performance.
• Customer (Internal & External)
  • Responsible for ensuring the department is aware of the needs of the customers and lead the customer focus initiative in the entire department.
  • Seek to continually exceed customer expectations through development and introduction of specific products catering to the requirements of the Private Banking customer base.
  • Negotiate and finalize Service Level Agreements (SLAs) with internal departments/units which reflect the need for priority servicing of Private Banking customer requests which will also help increase external customer satisfaction.
  • Build and maintain strong and effective relationship with the all other related departments and units to ensure priority processing and resolution of the needs/queries of such customers and thereby facilitate achievement of the Group’s goals/objectives.
  • Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required on the Private Banking customer base.
  • Assist customers in all their queries on Bank’s product and seek solution to their requests.
  • Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turnaround time.
  • Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.
  • Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
• Internal (Processes,…