Billing & Collections Specialist

Job Description

Billing & Collections Specialist

Contract: 12 Month Fixed-Term Contract

Team: EMEA Finance – Key Client Accounts

Office

Location:

Sheffield, UK

You will act as a subject matter expert, providing financial support and education for the business, whilst managing a range of finance processes and relationships for key clients. The role will involve being responsible for approving invoices in line with client protocols, checking invoicing data for accuracy and completeness, submitting Invoices to clients (both individually and in consolidated form) through e-billing, soft and hard copies, invoice query management, billing reporting and analysis, and client protocol development and documentation.

You will manage the accounts receivable ledgers of key clients, performing collections activities and ensuring that forecasts are accurate, and payments reach the business within agreed payment terms.

• Ensuring timely and accurate invoice submission to clients based on agreed upon timelines
• Building and managing good working relationships with external clients
• Approving invoices in line with client protocols with a heavy focus on accuracy
• Managing of AR ledger & client debt with a focus on bringing payments into terms and providing written and verbal updates to the wider collections team
• Providing regular AR reporting to clients
• Managing invoice queries, providing efficient and accurate responses to the client within agreed SLA’s
• Creating and maintaining protocols within the Client Protocol Library
• Working with Management to review current processes with an eye on improving and documenting same
• Processing credit card payments
• Collaborating with other teams / stakeholders around the business to influence, train and educate on billing and finance matters
• Reviewing and understanding Client Fee structures, billing, Invoice submission and collections processes
• Being a subject matter expert and working on billing & collections projects
• Supporting case management team and client with ad hoc reporting requests
• Auditing client invoices for accuracy and produce consolidated billing reports / Invoices for clients
• Leading the onboarding of new clients including creating and documenting the order to cash journey
• Supporting the Finance Services Manager and Finance Services Supervisor with any ad hoc tasks

The team is focused on providing the highest level of service to some of Fragomen's biggest clients; putting our established client working relationships front and centre in everything we do.

We are all passionate about understanding our client’s needs and translating those into processes that can be relied upon to produce the best results. As subject matter experts we regularly challenge the status quo, to ensure we are working in the most effective ways and encourage all team members to have a voice and contribute.

• Previous experience within finance, in a billing or collections role, with focus on managing order to cash processes for clients.
• Proficiency in word processing, excel (including Vlookups, Count and Sum ifs & Pivot tables), internet and email systems.
• Proven track record of client and senior stakeholder management; with the ability to present complex issues in a succinct manner and influence decision making.
• Able to demonstrate tangible results in resolving complex billing and collections problems
• Strong communication skills
• Complete tasks within agreed time frames and in line with expectations
• Be highly organised - simultaneously managing numerous initiatives and activities with attention to detail
• Ability to be adaptive in a team where responsibilities and processes frequently change
• Willingness to be trained on all aspects of the team responsibilities and to cover as required

A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same. You will face interesting challenges, and will work with dedicated, friendly and ambitious people, where providing exceptional client service is at the core of what we do. We are…