Head of Operational Finance

Overview

Pinnacle Group are looking to recruit an experienced Head of Operational Finance within our Homes Finance team to lead our client accounting during a period of transition, ensuring they deliver an efficient, high quality and valued service to our clients and end customers alike. With a natural attention to detail and excellent people management skills, you will help deliver on our best in class ambition through the development of robust processes, a high-performing team and customer centric approach.

Performing an important role in the business, you will be a key point of contact for operational colleagues and other internal stakeholders. This role also faces externally; meeting current clients to present reports and discuss performance.

This is a full-time role largely based in one of our offices in Central London. The working hours are Monday - Friday 9am - 5.30pm. The role is paying £90,000-£100,000, pro-rata'd for the 6-month FTC.

The Homes team operates a large mixed portfolio of new and existing Affordable homes nationwide comprising Affordable and Social Rent, Shared Ownership and Supported homes.

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play. We re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

We re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

• Provide day-to-day leadership to the client accounting and accounts receivable.
• Foster a high-performance culture focused on continuous improvement, accountability, and customer service.
• Build and develop a best in class team to ensure client reporting is up to standard and KPIs are met
• Monitor and report on key performance indicators (KPIs) for internal and external stakeholders and clients.
• Ensure client accounts are prepared in line with client deadlines to meet KPIs, as well as statutory deadlines
• Act as a primary finance contact for internal departments and external clients regarding contract performance and reporting on all accounting and income related issues.
• Collaborate with operational teams to ensure financial alignment with service delivery.
• Ensure compliance with all relevant housing regulations, financial governance standards, and internal controls.
• Keep abreast of changes in housing legislation and accounting policies.
• Support internal and external audits related to client accounts and income collection.

• Qualified Accountant (e.g., ACA, ACCA, CIMA)
• Strong understanding of housing finance, income collection, and arrears management.
• Proven leadership experience in a finance role within the housing, property or public sectors, ideally with knowledge of social housing governance frameworks and regulatory requirements.
• Up-to-date knowledge of housing regulations and financial reporting standards.
• Experience in preparing, analysing, and implementing accounting and reporting requirements.
• Ability to business partner and communicate with non-finance stakeholders effectively and articulately.
• Ability to influence stakeholders, manage conflict and recognise when situations require escalation.
• Ability to manage multiple projects and meet deadlines under pressure.

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds - particularly from those who represent the communities we serve.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers

• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans