Senior Client Lifecycle Management; CLM Officer; Lead

About the Team

We are establishing dedicated Client Lifecycle Management ("CLM") function responsible for supporting the Front Office in the end-to-end management of high-quality client onboarding, periodic reviews, and transaction monitoring. The team plays a critical role in upholding regulatory compliance and mitigating financial crime risks while enhancing operational effectiveness across the client lifecycle.

• Prepare and validate Know‑Your‑Customer (KYC) documentation, including Source of Wealth (SoW) corroboration and onboarding assessments, in accordance with applicable regulatory requirements and internal policies
• Conduct name screening and (preliminary) client risk assessments for new‑to‑bank and existing relationships.
• Engage with Front Office stakeholders e.g. Relationship Managers (RMs) to obtain complete, accurate, and timely client information

• Assist the preparation of periodic review documentation by compiling / consolidating relevant client information and performing preliminary (due diligence) checks
• Conduct name screening and perform transaction review summaries, highlighting material observations for RM attention / review
• Ensure timely completion and submission of review documentation in line with internal timelines and regulatory expectations

• Support Front Office teams in addressing TM alerts by collating supporting documentation, validating evidence and drafting initial responses
• Ensure accuracy, completeness and consistency of transaction monitoring submissions
• Escalate unusual activities or red flags in line with established escalation protocols.

• Contribute to process improvement initiatives and participate in CLM‑related projects aimed at strengthening efficiency, control effectiveness, and client experience

• Undertake any ad-hoc tasks or assignments as directed by the supervisor

• Bachelor's Degree with minimum 5+ years of relevant work experiences (subject matter cum leadership) preferably in private banking, with exposure to AML/CFT compliance areas such as KYC, PR, TM
• Experience in mentoring and supervising junior officers while remaining hands-on
• Demonstrated experience collaborating with Front Office (client-facing) teams
• Strong research, documentation, and business-writing skills
• High attention to detail with strong analytical problem-solving and stakeholder management skills; able to work independently
• Accountability for the accuracy, quality and regulatory compliance of deliverables
• Excellent written and verbal communication skills required; fluent in English is essential, Chinese proficiency is considered an advantage
• Solid understanding of MAS Notice 626 requirements and practical knowledge of private banking industry practices