Head of FP&A

About the role

This role leads CRU’s financial planning and analysis function, delivering decision-ready commercial insight that strengthens market intelligence, independent analysis, and customer-centric solutions. Partnering with senior stakeholders, the role evaluates ROI, pricing and deal economics, sales-to-revenue performance, and acquisition opportunities - building a best-in-class FP&A function that scales with revenue and product complexity, underpinned by integrity, collaboration, excellence, and client focus.

• Own and evolve the commercial insight agenda, translating performance questions into clear analyses, narratives, and recommendations that inform commercial priorities.
• Lead monthly and quarterly financial close analysis, variance explanations, and presentation-ready management reports and board packs.
• Drive budgeting, forecasting, and executive decision-support for sustainable, profitable growth.
• Develop, stress-test, and challenge business cases for new products, projects, and investments, ensuring assumptions, risks, and expected returns are transparent and decision-ready.
• Leverage data and Thought Spot reporting to deliver timely, actionable insight - spotting opportunities, risks, and performance trends early and recommending clear next steps.
• Partner with senior leaders across Sales, Marketing, Operations, Communities/Events, and Product to shape commercial decisions and align priorities through evidence-based analysis.
• Define, track, and improve core SaaS metrics: ARR, MRR, NRR, gross retention, churn, ACV, CAC, CAC payback, LTV, contribution margin, and cohort economics.
• Define and govern ROI and investment appraisal standards for commercial initiatives (e.g., go-to-market activity, product propositions, pricing actions), including post-investment reviews and benefit tracking.
• Develop and monitor sales-to-revenue analytics (e.g., pipeline-to-bookings-to-revenue conversion, retention/renewal where applicable), ensuring consistent KPI definitions and actionable insights.
• Strengthen data governance for commercial finance by improving metric definitions, data quality checks, reconciliation points, and documentation with Finance Systems and Data teams.
• Continuously improve commercial finance processes, templates, and tooling to increase speed-to-insight, reduce manual effort, and improve decision quality.
• Build and lead a high-performing, inclusive commercial finance team, supporting capability development and collaborative ways of working across CRU.

• Bachelor's degree in Finance, Accounting, Economics, Mathematics, or a related field.
• Professional Finance qualification (ACA, ACCA, or CIMA).

• 6–8 years’ experience in corporate finance, FP&A, or commercial finance.
• Senior finance leadership experience with strong FP&A and business partnering capability.
• Experience in a SaaS or subscription business; strong familiarity with ARR/MRR, NRR, churn, cohort analysis, CAC, LTV, and contribution margin.
• Experience with modern analytics stacks (e.g., DBT, Snowflake, Big Query).
• Advanced visualisation skills: ability to design intuitive dashboards and self-serve reports.
• Project experience implementing FP&A tools, ETL pipelines, or forecasting systems.
• Excellent analytical skills with strong attention to detail, while maintaining a strategic perspective.

• Competitive salary and flexible benefits package.
• Opportunities for professional growth and development as part of a global company.
• A collaborative and supportive work environment.
• The chance to work with industry-leading experts and over a diverse range of topics and projects.