Operations Analyst

Responsibilities

• Oversee payment processing and resolve payment-related issues.
• Ensure accurate processing of the Group’s payments, with approximately 90% handled through automated workflows, across multiple banking platforms.
• Act as the primary point of contact for all payment-related enquiries.
• Monitor and ensure bank accounts are adequately funded at all times.

• Review and maintain direct debit and credit card payment arrangements, rationalising where appropriate.
• Maintain and periodically review payment templates across relevant systems to ensure continued accuracy and suitability.
• Conduct ongoing reviews of payment processes to identify opportunities for improvement, enhancing efficiency and reducing errors and manual intervention while ensuring compliance with Group policies and procedures.
• Maintain and update payment process documentation and guidance materials.
• Administer and manage the Treasury mailbox.

The ideal candidate will have previously worked in AP, with proven experience of identifying process improvements and automation opportunities to enhance operational efficiency, reduce errors and minimise risks.