Finance Officer - Debt and Claims Management

Finance Officer – Debt and Claims Management

Contract:

Permanent

Salary: £30,890 to £34,322 per annum for 35 hours per week.

Location:

Bruce Kenrick House, 2 Killick Street, London N1 9FL

As our new Finance Officer – Debt and Claims Management, you’ll play a vital role in safeguarding NHG’s financial health by ensuring that debts are managed effectively and claims are processed efficiently. You’ll support the wider Finance team by monitoring and recovering outstanding balances, managing insurance claims, and maintaining accurate records to protect the organisation’s assets and ensure compliance with financial standards.

You’ll be a trusted point of contact for both internal and external stakeholders, helping to resolve queries promptly and professionally. Your work will contribute directly to the financial sustainability of NHG and the delivery of quality homes and services to our residents.

• Administer and monitor all aspects of debt recovery, including liaison with customers, solicitors, and external agencies.
• Process, track, and report on insurance claims, ensuring accuracy and timely resolution.
• Prepare reconciliations, financial statements, and supporting documentation for internal and external reporting.
• Support the month‑end and year‑end processes by maintaining accurate accounting records and journals.
• Provide data and insight to managers to support decision‑making, forecasting, and risk management.
• Maintain compliance with NHG’s financial procedures, audit requirements, and regulatory standards.
• Build effective relationships across Finance and operational teams, promoting a culture of accuracy, accountability, and service excellence.

You’ll be someone with strong financial acumen, excellent organisational skills, and a proactive approach to problem‑solving. You’ll thrive in a busy environment, be confident in managing competing priorities, and have a keen eye for detail.

• Experience in a finance or accounting role, ideally involving debt recovery or claims management.
• Strong numerical, analytical, and IT skills (including Excel and financial systems).
• Understanding of financial controls and accounting principles.
• Excellent communication and stakeholder management skills.l
• Ability to work independently and as part of a collaborative team.

• Experience working in housing, local government, or a similar regulated environment.
• Progress towards an AAT qualification (or equivalent).

• Compassionate – putting people and residents at the heart of decisions.
• Progressive – striving for continuous improvement and innovation.
• Dependable – consistently delivering high‑quality, reliable outcomes.
• Inclusive – valuing diversity and collaboration across all teams.
• Empowered – enabling others to achieve their best.

Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.

• Excellent annual leave allowance and flexible working opportunities (qualifying period may apply).
• Generous pension scheme.
• Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply).
• Employee assistance – free confidential advice and counselling services provided by independent specialist organisations.
• Health cash plan.
• Staff discounts – we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
• Interest free loans – season ticket loan, tenancy deposit loan, and training loan.
• Cycle to work scheme.
• Life Assurance 4× annual salary.

Notting Hill Genesis is a not‑for‑profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff.

For more information on what we do and what makes us different please visit:

We welcome applications from everyone. We actively…