Head of People, Policy & Performance

• Lead core delivery across the function (e.g., finance/HR/ops), ensuring priorities are met, deadlines are hit, and standards stay high.
• Provide trusted advice to senior stakeholders translating policy, regulation and best practice into clear, practical guidance.
• Own reporting and insight
  , producing accurate packs/dashboards, highlighting risks/opportunities, and recommending actions.
• Strengthen controls and compliance
  , reviewing processes, improving documentation, and ensuring governance requirements are met.
• Drive continuous improvement
  , streamlining workflows, reducing manual steps, and embedding more efficient ways of working.
• Manage key relationships internally and externally (e.g., auditors, regulators, suppliers, partners), ensuring smooth communication and outcomes.
• Support budgeting/forecasting/planning cycles (where relevant), challenging assumptions and improving visibility for leaders.
• Lead or contribute to projects/change
  , from system implementations to restructures or service redesign keeping delivery on track.
• Coach and support colleagues (and line‑manage where applicable), building capability and consistency across the team.
• Handle escalations and complex cases/issues
  , taking ownership through to resolution and capturing learning to prevent recurrence

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