Credit Risk Analyst

Kroo Lending is here to support the life milestones of our customers. Borrowing can support something joyful, or be a bit grown up: a cargo bike for the commute with kids or replacing a tired old boiler. Credit analytics, decisioning and credit operations effectiveness is at the heart of our ability to support lending customers, ensuring we can offer the most suitable product and service and sustainably grow the business.

We have launched some familiar products - overdrafts, and unsecured personal loans - and are now preparing to expand the scale of these.

We’re a bank, and we’re a startup:
Kroo is able to take the best of both worlds to create products that our customers trust and love. We want to improve the relationship people have with their banks and money and, ultimately, give them more financial independence and control.

The Credit Risk Analyst is responsible for supporting credit risk assessment, contributing to lending decisions, and monitoring portfolio performance for unsecured loan products. This role combines core credit risk principles with data-led analysis to support fair, sustainable, and scalable lending within a digital-first environment.

How you’ll contribute:

• Support the development and maintenance of credit decisioning rules, scorecards, and underwriting processes in line with the Bank’s risk appetite and strategy.
• Assist in analysing decisioning engine performance and contribute to the ongoing refinement of scorecards, rules, and affordability models.
• Work with data and product teams to support testing of new data sources and models, including contributing to controlled experiments such as A B testing of strategies.
• Support pricing analysis by monitoring the performance of lending offers across different customer segments.
• Assist in the application and review of affordability assessments, including the use of Open Banking data to understand customer circumstances and identify potential vulnerability indicators.
• Monitor portfolio performance metrics such as arrears, delinquency trends, and cohort behaviour, highlighting key insights and potential risks.
• Support updates to credit policies, procedures, and risk appetite frameworks within the lending team.
• Provide input into product and customer journey improvements, ensuring credit risk considerations are appropriately reflected.
• Contribute to the ongoing enhancement of digital onboarding and underwriting processes through data analysis and feedback.

We can be flexible with the structure of our interview process if someone's circumstances or timescales require it but our general structure is:

Please let us know if you have any specific requirements or need assistance so we can be as accommodating as possible for you.

• Experience in UK consumer credit risk, with a good understanding of unsecured lending and core credit risk principles.
• Familiarity with credit bureau data, scorecards, affordability assessments, and key risk indicators.
• Awareness of transaction data, including Open Banking, and its use in supporting affordability and vulnerability assessments.
• Some exposure to automated underwriting or decisioning systems is beneficial.
• A data-driven approach, with experience using SQL or similar tools to analyse data and support business insights.
• Ability to communicate clearly and effectively with credit risk colleagues and a range of stakeholders including Operations, Finance, Compliance, Product, and Engineering.
• Demonstrates initiative in completing tasks and a willingness to explore data, understand outcomes, and support continuous improvement.

We know that attracting and retaining the best talent means offering top-notch benefits that help our employees thrive both in and outside of work. Check out what we currently offer:

• Generous holiday time: 25 days annual leave, 8 bank holidays, 1 Kroo bank holiday (June 24th), and 1 day off during the week of your birthday.
• Personal days:
  We know that life can be unpredictable, so we offer 3 personal days to use…