Financial Transaction Specialist

About Maslow’s

Maslow’s is a collection of thoughtfully designed members’ houses in Fitzrovia, Soho and Kensington. Inspired by Maslow’s hierarchy of needs, these spaces cater to both professional ambition and personal fulfilment, offering private offices, shared work spaces, fitness studios, bespoke meeting rooms, rooftop bars, restaurants, and curated cultural events. Unlike traditional offices or impersonal coworking spaces, Maslow’s houses are warm, tactile, and energizing designed for enhanced productivity in a familiar, relaxed setting.

As a team, our values are Caring, Curious and Committed – which inspire us through our journey of growth.

Reporting to the Group Operations Financial Controller, the Financial Transaction Specialist is responsible for managing accounts payable and accounts receivable functions.

• Process supplier invoices, credit notes, and employee expense claims accurately and within agreed timelines.
• Match invoices to purchase orders and ensure all appropriate approvals are obtained prior to payment.
• Prepare and process weekly and monthly payment runs.
• Reconcile supplier statements.
• Investigate and resolve billing discrepancies, payment issues, and supplier disputes in a timely manner.
• Maintain accurate supplier records and ensure supporting documentation is up to date.
• Process corporate credit card transactions and employee reimbursements.

• Monitor customer accounts and track outstanding balances.
• Apply and reconcile incoming payments and refund.
• Investigate and resolve payment discrepancies, short payments, and unapplied cash.
• Follow up with customers regarding overdue invoices and outstanding balances.
• Maintain accurate customer account records and documentation.
• Prepare accounts receivable aging reports and collection status updates.
• Collaborate with sales, customer service, and finance teams to resolve billing issues.

• Act as the primary point of contact for suppliers and customers regarding queries and account-related matters.
• Manage and maintain accounts email inboxes.
• Escalate complex issues to senior management where appropriate.
• Assist with month‑end close activities, including account reconciliations and accruals as required.
• Ensure all supplier contracts, contract tracker, invoices, and related financial documentation are securely stored, organised, and readily accessible for audit and compliance purposes.
• Manage and maintain supplier portals and accounts, including but not limited to utilities, business rates, mobile phone providers, and corporate credit card platforms.
• Assist senior management with cash flow forecasting and payment planning as required.
• Provide ad hoc financial analysis and reporting to support operational and strategic decision‑making.

• Ensure adherence to internal controls, company policies, and financial procedures.
• Support the preparation of audit schedules and documentation for internal and external audits.li>
• Assist external auditors during year‑end audits by providing accurate and timely financial information.
• Ensure compliance with relevant tax regulations, accounting standards, and hospitality industry requirements.

• Utilise the company’s accounting software (Xero) and other platforms (Nexudus, Stripe, Gocardless) to manage financial transactions, perform reconciliations, and generate reports.
• Administer and support the purchasing system, including workflow management, supplier data maintenance, user access administration, and training for internal stakeholders.
• Identify opportunities to improve financial processes, controls, and system efficiencies.
• Support the implementation and integration of new financial systems and process improvements where required.

• Minimum 2 years of experience in Accounts Payable and/or Accounts Receivable, or a similar finance role.
• Previous experience within hospitality, leisure, membership clubs, or other service‑based industries is preferred.

• Proficiency in using multiple financial systems, banking platforms,…