Order to Cash; O2C​/OTC Analyst

Role
:
Order-to-Cash Analyst

Contract
: 6 months (Possibility of converted to permanent)

Location
:
Remote (Occasional travel to London or Hertfordshire office)

Working pattern
:
Full-time (Monday to Friday)

We are seeking a detail-oriented and analytical Order-to-Cash (OTC) Analyst to support the end-to-end Contract Order-to-Cash process. This role is responsible for investigating billing issues, performing reconciliations, identifying root causes of process failures, and ensuring accurate and timely invoicing. The successful candidate will play a key role in improving billing quality, reducing customer queries, and enhancing the overall customer experience.

• Analyse invoice discrepancies, billing errors, and data mismatches, identifying root causes and supporting resolution.
• Perform detailed reconciliations across billing files, sales transactions, contracts, pricing, deliveries, and other operational data sources.
• Support billing corrections, adjustments, manual invoices, credit notes, and financial reconciliations.
• Review billing run outputs, validate accuracy, and escalate issues where necessary.
• Investigate and resolve complex customer and stakeholder billing queries.
• Collaborate with Finance, Technology, Master Data, Shared Services, and third‑party partners to implement process improvements and system fixes.
• Prepare month‑end billing reconciliations, journals, franchise fees, rebates, and related financial reporting activities.
• Maintain strong financial controls, audit trails, and documentation standards.
• Analyse billing trends, query volumes, and process performance to identify optimisation opportunities.

• Previous experience in Order‑to‑Cash, Billing, Accounts Receivable, Credit Control, or a similar finance environment.
• Strong experience performing reconciliations and resolving billing or data‑related issues.
• Excellent analytical and problem‑solving skills with strong attention to detail.
• Advanced Excel skills, including Pivot Tables, VLOOKUP/XLOOKUP, and data analysis.
• Strong communication skills with the ability to explain financial information to both financial and non‑financial stakeholders.
• Comfortable working across multiple teams within a complex business environment.

• Experience with ERP and billing systems such as D365, SAP, Salesforce, or Service Now.
• Knowledge of B2B billing models, master data processes, and continuous improvement methodologies.
• Experience working with outsourced/shared service providers and high‑volume billing environments.

Guidant, Carbon
60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.