Change Management Analyst CRM​/Investment Banking

Position: Change Management Analyst – CRM / Investment Banking
Location: Greater London

Change Management Analyst - CRM / Investment Banking
I’m looking for a Change Management Analyst for a 12-month contract (Inside IR35) with a leading global advisory/investment banking firm.
The role will support a major CRM and business adoption programme across London-based banking users. This is a highly user-facing role, so the client needs a polished, confident change professional who can work directly with bankers and understand how they operate day to day.
This is not a back-office change role. You will be supporting front-office users across relationship management, pipeline management, deal activity, and adoption of a new CRM platform.

Key responsibilities:

* Support user adoption and business change activity for a CRM transformation programme
 
* Work directly with Investment Banking users to understand issues, feedback, and resistance points
 
* Support communications, training, floor-walking, and one-to-one user engagement
 
* Prepare user guides, briefing materials, FAQs, and stakeholder updates
 
* Track adoption, feedback, and engagement across the user group
 
* Work with business, technology, and CRM stakeholders to support a smooth rollout
 
* Use a structured change management approach or framework to support delivery
Experience required:
 
* Change Management Analyst, Business Change Analyst, CRM Change Analyst, or similar background
 
* Experience supporting CRM, sales enablement, pipeline management, deal management, or similar business-facing systems
 
* Strong understanding of Investment Banking, Corporate Finance, M&A, Private Equity, or Private Markets environments
 
* Confident working directly with demanding front-office stakeholders
 
* Excellent written and verbal communication skills
 
* Highly polished, articulate, and credible in person
 
* Experience using a change framework such as ADKAR, Prosci, Kotter, Lewin, or similar
 
* Deal Cloud, Salesforce, or other CRM platform experience would be useful
Contract details:
 
* 12-month contract
 
* London hybrid working - 2 days per week in the office
 
* Inside IR35
 
* Day rate dependent on experience
This would suit someone who has supported CRM or platform adoption in a deal-led environment and is comfortable working closely with bankers, investment professionals, or private markets teams