Manager - Banking & Payments Transformation

Manager – Banking & Payments Transformation

Location: London

Service Line: Consulting

Sub-Service Line: Business Consulting

Grade: Manager

Drawing on reputation for providing deep industry experience and leading consulting services to the payments industry, EY is further expanding its Banking & Payments Transformation team. Our objective is simple; we look to provide long-term value to our clients by simplifying their business models and improving their processes while focusing on their customer needs.

The Banking & Payments Transformation team brings together a deep knowledge of banking and payments industry trends and strong execution experience to help our clients develop and execute their transformation agendas and deliver on strategic business objectives. Our clients are facing increasing pressure from regulators to improve customer outcomes and reduce systemic risk; from shareholders to improve returns through improved efficiency and reduce cost;

and from customers to deliver seamless, digital and customer-friendly services which match those being offered by traditional and new, often fully digital competitors.

As a Manager within our Banking & Payments Transformation team focussed on payments transformations, you will play a key role in delivering impactful transformation engagements within a dynamic payments landscape while also supporting proposition development and market activity. You will support top-tier clients across banking, fintech, and financial services in implementing strategic operating model changes, process improvements, navigating regulatory developments, delivering cost efficiencies and adopting new technologies.

Combining strong consulting delivery with hands‑on payments experience, you will lead work streams, translating strategy into actionable delivery across complex, multi‑rail environments.

• Lead workstream delivery on critical payment transformation programs addressing consumer, corporate, & card payments ensuring high‑quality outcomes that meet client objectives, timelines, and budgets while managing cross‑functional teams and stakeholder expectations.
• Shape the design of scalable and sustainable operating models and reengineer business processes to drive efficiency, reduce complexity and enhance agility.
• Translate programme objectives into clear and actionable execution roadmaps and detailed delivery workplans, deliverables and artefacts.
• Monitor and analyse industry trends, regulatory changes, and emerging technologies in payments to inform programme approaches and support thought leadership initiatives.
• Support business development efforts by contributing to proposal development, client pursuits, and the formulation of insightful hypotheses and market analysis.
• Coach and develop junior team members, fostering a collaborative and high‑performance team environment.
• Apply EY methodologies and tools effectively, promoting technical excellence and continuous improvement within the team.
• Uphold EY’s quality standards, professional ethics, and risk management practices, ensuring compliance with policies and regulatory requirements while protecting client and public interests.

• Proven experience in the payments industry or relevant roles within financial services, with a solid understanding of payment products, services, operating models and regulatory expectations.
• Familiarity with key payments ecosystem components, including real‑time payments, open banking, cross‑border payments, and payments risk/fraud management.
• Hands‑on experience supporting or leading transformation initiatives involving operating model design, process optimisation, and control framework development within payments or related financial services domains.
• Demonstrated ability to manage work streams, coordinate stakeholders, and contribute to project delivery within complex, multi‑disciplinary programs.
• Strong analytical and problem‑solving skills, with the ability to translate strategic objectives into actionable plans and deliverables.
• Effective communication and interpersonal skills, capable of engaging with…