Team Banker

Responsibilities

• Work in partnership with the Private Bankers on the team, predominantly the team leader, to provide excellent client service and prospecting support.
• The role works closely with clients, prospects and Private Bankers as well as all product partners, to provide a high level of sales and product experience and support the banker in all aspects of marketing, prospecting, presentation preparations, reporting and regulatory requirements. Solid knowledge of bank products and regulatory requirements as well as excellent contact and communication skills are critical.
• Assist bankers and clients in all related matters with a particular focus on:
  • Work in partnership with the Private Banker team to address the financial needs and expectations of the client.
  • Exceed client expectations by thoroughly understanding problems and providing creative solutions.
  • Maintain close contact with clients in conjunction with the Private Bankers.
  • Provide direct and indirect sales support to the Private Bankers through joint calls and work closely with product specialists to implement client decisions as well as ensuring after-sales follow-up.
  • Partner with Private Bankers to develop comprehensive understanding of client needs and to assist the Private Bankers in formulating and executing specific account strategies, proposing solutions and negotiating standard transactions.
  • Provide innovative support in marketing strategies.
  • Assist the Private Bankers in executing sales strategies for formulating strategies, if required.
  • Work with specialists and support team in conjunction with Private Banker to implement client decisions.
  • Participate in client meetings and account reviews to understand the clients’ requirements if needed.
  • Prepare client pitches and assist in portfolio reviews.
  • Assist bankers to research potential target market clients and work with the Private Banker and business development team on strategies to convert these prospects.
  • Pro-actively work on prospecting in co-ordination with Private Bankers and Product partners.
• Projects for the GMM/Team leader as required.
• Internal:
  • Work with the Associate Banker to assist with the execution of transactions across the broad array of Citi products.
  • Work with clients and Private Bankers, On-boarding team, Associate Bankers and Client Services team to facilitate account opening and completion of the mandatory documentation especially in KYC and AML.
  • Capture and maintain client information.
  • Assist in client relationship management, e.g. updating the pipeline, logging call reports.
  • Ensure compliance with all legal and regulatory requirements in line with the policies of the Private Bank.
  • Monitor and adapt to changes in business processes and policies.
  • Identify ways to streamline internal processes to make them more efficient.
  • Maintain learning program through internal courses and external certifications.
  • Prepare and co-ordinate prospect presentations.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

• A good track record of experience in a similar role.
• Extensive and proven experience in Private Banking having covered the UHNW market / Extensive experience in working with and/or leading client teams and transactions / Demonstrated track record in relationship selling.
• Demonstrates extensive knowledge of all Citi Private Bank banking and product systems, platforms, tools and capabilities.
• Pro-active, initiative and driven / Excellent communication skills, written and verbal / Excellent relationship building skills (with clients, and across hierarchical levels and other functions).
• Numerate, analytical mind, with strong problem-solving skills / Ability to challenge status quo and continuously optimize processes and tasks in own area of responsibility / Ability to build effective working relationships…