Brokerage Payment Officer

Job Description

Contract Terms

Grade: SO1

Salary: £38,256-£39,276 per annum

Location:

Haringey, London

Contract Type:
Permanent

Working Pattern:
Full-time, 36 Hours

Closing date:
Sunday 5th July 2026

Interview date:
Week commencing 13th July 2026

Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture.

Our history champions change‑makers and everyday rebels; reveling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values:
Caring, Creative, Courageous, Collaborative and Community‑focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all our residents.

We have an exciting opportunity for a Payment Officer to join our Brokerage Payments Team within Adult Social Care. In this role, you’ll play a key part in ensuring that payments to our social care providers are accurate, timely and compliant. Working closely with providers and colleagues across Adult Social Care, you’ll support the smooth operation of financial processes that ultimately help deliver vital services to residents.

You’ll be responsible for processing invoices, scheduled and ad‑hoc payments, resolving payment queries and supporting reconciliations. You will also assist the Payments Manager and Senior Brokerage Manager in reviewing payments, identifying over payments and maintaining robust financial controls.

A key part of the role is promoting best practice – supporting providers through guidance and training on invoicing and payment systems, helping to improve efficiency and independence across the sector, while ensuring high standards of service delivery.

Our Payments Team sits within the Adult Social Care directorate and works collaboratively with teams including Financial Assessments, Brokerage, Direct Payments, and Quality Assurance/Commissioning. You’ll be joining a small, supportive team of four Payment Officers, all focused on delivering a high-quality, responsive service to external care providers.

Together, the team ensures that providers are paid correctly and on time, while also acting as a key point of contact for resolving queries and supporting the effective operation of invoicing and scheduled payment processes.

We’re looking for a proactive and detail‑oriented individual with strong financial processing experience and a collaborative approach. You’ll be confident working with financial systems, managing data accurately, and building positive relationships with both internal colleagues and external providers to deliver a high-quality service.

• Working knowledge of social care finance systems such as ContrOCC and SAP, along with strong Excel skills
• Experience processing client and provider transactions, including invoices, scheduled and ad‑hoc payments
• The ability to manage and analyse financial information, including supporting reconciliations and monitoring reports
• Strong attention to detail with a commitment to accuracy and maintaining financial controls
• Excellent communication skills, with the ability to liaise effectively with stakeholders and resolve queries in a timely manner
• A proactive and collaborative approach, sharing knowledge and contributing to continuous improvement across the team
• Understanding of Adult Social Care services and relevant legislation, including safeguarding vulnerable adults

Our benefits package includes a leave entitlement up to 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money‑saving discounts.