Fraud Operations Lead

Fraud Operations Lead

Job details:
London | Full-time | £86,312 GBP - £98,395 GBP

As Fraud Operations Lead, you sit at the intersection of operational execution and fraud intelligence, shaping how fraud operations evolve as Klarna scales. You are responsible for improving how teams, processes, and tools work together to deliver efficient, high-quality outcomes across consumer and partner fraud. This position combines leadership with hands‑on expertise, ensuring strong ownership of operational quality while continuously advancing how work is performed.

• Own and evolve Klarna's fraud operations framework, leading a team of specialists while maintaining hands‑on involvement to ensure strong process understanding and quality.
• Work closely with external vendors while retaining internal expertise, enabling the team to validate workflows, support during operational peaks, and continuously improve performance.
• Identify inefficiencies and optimize processes to increase consistency and effectiveness across operations.
• Act as the bridge between fraud operations and the broader fraud function—including prevention, detection, and investigation—ensuring operational insights inform strategy and that evolving priorities are translated into scalable processes.

• 5+ years of experience in fraud operations within fintech, payments, or a similar environment.
• Proven experience managing teams while contributing to hands‑on operational work.
• Strong experience in process improvement, with the ability to identify inefficiencies and implement scalable solutions.
• Familiarity with fraud tooling, case management systems, and both manual and automated workflows.
• Data‑driven mindset with experience defining KPIs and using insights to guide decisions.
• Ability to collaborate effectively with cross‑functional stakeholders including Product, Tech, Risk, and Compliance.
• Experience working with external vendors, including performance monitoring and relationship management.
• Strong communication skills with the ability to engage stakeholders at different levels.

• Certification such as Certified Fraud Examiner (CFE) or equivalent.
• Experience in outsourcing or vendor‑managed operations environments.
• Exposure to fraud prevention, detection, or investigation functions.
• Experience influencing tooling or automation improvements.
• Background in scaling operations in a high‑growth environment.