Collections Manager

My client is a European B2B lender with an innovative working capital solution for SME Business owners. After building a successful book in the Netherlands, they launched in UK 3yrs ago which now makes up 70% of the book.

As they mature the team, we are looking for a Collections Manager to head up the remit for UK with goal of becoming Head of Collections if successful in next few years. You will inherit a healthy book, existing policies to build upon & work with CRO who is keen to bring all collections in house ( with legal support where needed)

• Engage proactively and intelligently with borrowers to negotiate payment arrangements, restructure lending terms, and wherever possible, to guide and retain the client
• Optimise outcomes through escalation and enforcement including, where needed, by driving equitable legal action with our external partners
• Operate with autonomy to "own" the UK Collections remit, but also work closely with the Head of Credit to ensure consistency in with our mission & find innovative ways to develop our collections remit
• Continuously improve and streamline processes in collection and the wider lending business to ensure efficient and effective operations.

• 4+ years of experience in a collection role, preferably from an alternative lender and/or with a focus on business lending
• Strong communication skills for effectively engaging with clients, negotiating payment solutions and solving disputes
• Legal and regulatory knowledge of debt recovery processes, insolvency and relevant court actions
• Team player with a good ability to collaborate with cross‑functional teams to achieve collective targets and provide support if needed
• An interest in leveraging data and tech to build a better version of business lending.