Senior Manager - Banking & Payments Transformation

Senior Manager - Banking & Payments Transformation

Location:

London

Other locations:
Primary Location Only

Requisition

Senior Manager – Banking & Payments Transformation

Service Line:
Consulting

Sub-Service Line:
Business Consulting

Grade:
Senior Manager

Drawing on reputation for providing deep industry experience and leading consulting services to the payments industry, EY is further expanding its Banking & Payments Transformation team. Your objective is simple: provide long‑term value to clients by simplifying their business models and improving processes while focusing on customer needs.

The Banking & Payments Transformation team brings together a deep knowledge of banking and payments industry trends and strong execution experience to help our clients develop and execute their transformation agendas and deliver on strategic business objectives.

As a Senior Manager within our team, you will primarily focus on leading high‑impact, complex payment transformation engagements that are at the forefront of the evolving payments landscape. Your expertise will guide top‑tier banks, fintechs, and financial services firms through strategic operating model redesigns, regulatory shifts, and technological disruption.

• Leverage your client relationships, contacts, and networks to develop our business and lead go‑to‑market initiatives that enhance the firm’s market presence.
• Lead end‑to‑end transformation programs addressing consumer, corporate, & card payments, driving innovation in product, operations, technology, and governance.
• Build and maintain strong cross‑functional relationships within EY and with external partners to facilitate seamless collaboration and deliver integrated payments transformation solutions.
• Drive operational and financial performance on client engagements by managing profitability, risks, governance, and quality standards, ensuring compliance with EY policies, professional standards, and client expectations.
• Champion continuous improvement by identifying and implementing innovative methodologies, tools, and best practices to enhance team effectiveness and client outcomes.
• Develop and articulate thought leadership on payments innovation, regulatory trends, and future market dynamics, including digital currencies and embedded commerce.
• Mentor and develop high‑performing teams, fostering an inclusive culture that supports professional growth, collaboration, and achievement of strategic objectives.

• Extensive payments industry or Big‑4 / specialist consulting experience with deep expertise in payments products and services (e.g., retail, corporate, card) and product management across the payments lifecycle.
• Experience in real‑time payments, open banking, cross‑border payments, and payments risk/fraud transformation.
• In‑depth understanding of the payment ecosystem, including regulatory frameworks (e.g., PSD3, National Payment Vision, fraud prevention, consumer protection and resilience, APP liability, etc.), market structure, and emerging trends.
• Demonstrated track record of delivery leadership on transformation programs encompassing operating model redesign, regulatory compliance, and technology modernisation.
• Strong commercial acumen with a history of originating business and managing complex client engagements at the executive level.
• Exceptional communication skills, capable of bridging strategy and execution while influencing diverse stakeholder groups.
• Thought leadership credentials and a forward‑looking perspective on payments innovation and the future of money, including digital currencies and tokenised money, agentic payments and embedded commerce, cross‑border payments & the drive for speed, transparency, and interoperability, modernisation of payment architecture and operating models, fraud, resilience, financial crime & risk considerations in next‑generation payment models.

• Build trusted relationships with senior payments and transformation leaders.
• Originate and convert new client opportunities.
• Lead high‑quality delivery across…