Fraud Strategy SME

Role Overview

Fraud Strategy SME – Financial Crime Operations Team

• Lead the day‑to‑day operation of fraud prevention controls (alerts, rules, queues, tools and monitoring).
• Identify and close control gaps and operational issues such as false positives/negatives, process breaks and emerging typologies.
• Document and roll out the end‑to‑end fraud operating model, including process maps, playbooks, SLAs and escalation paths.
• Monitor fraud alerts and patterns, analyse MI and case insights to flag emerging threats and support control effectiveness reviews.
• Support fraud case escalations, coordinating with operations, customer‑facing teams and escalating complex cases to the Fraud SME.
• Contribute to playbooks, FAQs, training materials and coach colleagues on fraud processes, investigation steps and reporting requirements.
• Build knowledge of relevant laws, regulations and scheme rules, applying internal policies and procedures accurately.
• Coordinate day‑to‑day activities with internal teams (operations, risk, compliance, product) and support external interactions (scheme queries, information requests).
• Provide fraud input and oversight into new products and process changes, completing operational checklists and escalating risks to the Fraud SME.
• Produce clear, accurate reporting on fraud losses, trends and outcomes, maintaining audit‑ready documentation and escalating key risks through governance channels.

• Strong background in fraud management for cards and/or payments, including alerts, claims, investigations and decisioning.
• Experience with fraud prevention and containment systems, rule tuning and basic optimisation of queue performance.
• Analytical skills – ability to analyse data, identify patterns and draw conclusions related to fraud.
• Excellent communication skills – communicate complex information clearly and concisely, tailoring to operations, product or senior leadership.
• Problem‑solving abilities – identify and resolve fraud‑related issues effectively.
• Knowledge of relevant UK laws, regulations and financial crime schemes.
• Technical proficiency with fraud detection tools, databases and related technologies.
• Organisation and task management – prioritise effectively, meet deadlines and work with oversight from the Fraud SME.
• We do not sponsor applicants for immigration purposes at the current time.

Clear Bank is committed to ensuring equal opportunities throughout every stage of the recruitment process. We recognise that diversity is vital to the long‑term success of the business and strive to create an inclusive environment for all candidates, regardless of gender, age, disability, marital or civil partner status, pregnancy or maternity, race, ethnicity, religion, belief or sexual orientation.