Collections Specialist

Collections Specialist

Permanent

Based in NW London

Up to £35,000 - £45,000 per annum

Tony Alan Recruitment currently has an exciting job opportunity for a Collections Specialist to join a rapidly growing business in the NW London area on a permanent basis.

This is a UK-based financial services company that provides business and property finance solutions to small and medium-sized enterprises (SMEs). They focus on helping businesses access the capital they need to grow, invest, manage cash flow, or fund specific projects.

You will be an integral part of the financial operations team, primarily focused on working with commercial businesses and ensuring proactive debt recovery to mitigate arrears.

• Contact early arrears clients over the phone to manage the collection of outstanding debts on accounts in arrears
• Negotiating payment plans and new payment terms with clients
• Correspond with debtors via telephone and email
• Recall direct debit payments using third-party direct debit platform:
  Go Cardless
• Prepare accurate and detailed statements of accounts for files both internally and for those to be transferred to the relevant solicitors
• Prepare and submit proof of debt forms
• Assist in closing the loan restructures and documentation gathering
• Collaborate with legal counsel and instruct solicitors to begin recovery and review any formal demand letters
• Assess personal equity and work with the Land Registry and credit reference agencies portals
• Ensuring that documents are correctly executed prior to completion of any restructure or forbearance put in place
• Assisting with the restructuring of loans by evaluating client circumstances and contributing to the negotiation of new loan terms
• Reconciling customers' loan accounts and preparing loan statements
• Using Experian, Transunion, Creditsafe, Land Registry, Zoopla to determine customer net worth and tracing their assets before recommending a course of action

• Experience in credit control or debt recovery, including negotiating payment plans with clients
• Understanding of loan restructuring and forbearance processes is essential
• Strong telephone and written communication skills
• High accuracy and attention to detail when preparing statements, proof of debt forms, and legal files
• Good level of Excel skills for reconciling loan accounts and preparing statements
• Familiarity with credit and property search tools (e.g., Experian, Land Registry, Creditsafe)