Head of Enhanced Due Diligence and Complex Cases

At Metro Bank, we believe the best banking experience starts with people who genuinely care. We’re not just delivering banking services - we’re building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long‑standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.

• Lead the Enhanced Due Diligence (EDD) and Complex Case function within CDD Operation
• Make risk-based decisions and recommendations on high-risk and escalated customer cases
• Prepare high-quality submissions for 2nd Line Financial Crime review and Customer Portfolio Committee decisions
• Ensure compliance with financial crime regulations and evolving regulatory expectations
• Set investigation standards and implement robust quality frameworks
• Oversee operational delivery, productivity, and SLA performance
• Manage, coach, and develop specialist investigators and team leaders
• Provide subject matter expertise on complex risk typologies and emerging financial crime threats
• Build strong partnerships with Compliance, Financial Crime, and Risk teams
• Drive continuous improvement, automation, and operational efficiency initiatives

• In-depth knowledge of AML/CTF regulations
• Experience handling high-risk customer types such as PEPs and sanctions
• Strong stakeholder engagement and influencing skills
• Experience in regulated financial services environments
• Relevant financial crime qualification (e.g. ACAMS, ICA Diploma)
• Degree or equivalent professional experience
• Strong understanding of financial crime risk and mitigation
• Extensive experience in financial crime operations including CDD, EDD, and investigations
• Proven leadership and people management capability
• Strong analytical thinking and risk-based decision-making skills

• We will make sure that you are well‑rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!
• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!).
• We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.