Credit Control Supervisor

An established private healthcare organisation based in Central London is looking to appoint an experienced Senior Credit Controller to join its Finance team.

This is an excellent opportunity for an experienced Credit Controller who enjoys taking ownership, mentoring others, and working in a collaborative environment. You'll combine hands‑on credit control responsibilities with the day‑to‑day coordination of a small team, helping to ensure the smooth running of the accounts receivable function while maintaining excellent relationships with patients and stakeholders.

Key responsibilities include:

• Providing day‑to‑day guidance and support to two Credit Controllers.
• Overseeing the Credit Control function and ensuring efficient workflow.
• Managing the accounts receivable ledger across multiple systems.
• Producing and presenting aged debt reports to senior management.
• Acting as the first point of contact for team queries and escalations.
• Monitoring attendance, annual leave and ensuring adequate team cover.
• Contacting patients regarding outstanding balances in a professional and empathetic manner.
• Resolving billing queries and payment disputes promptly.
• Reviewing credit applications and ensuring compliance with internal procedures.
• Building strong relationships to encourage timely payment.
• Prioritising collection activity based on aged debt analysis.
• Working closely with Finance and operational teams to resolve payment issues.
• Producing regular performance reports and management information.
• Supporting continuous improvement of credit control processes.
• Escalating bad debt cases to external collection agencies where appropriate.

We're looking for someone who has:

• Previous experience within Credit Control or Accounts Receivable.
• Experience supervising, mentoring or coordinating a small team.
• Strong knowledge of credit control processes and accounting principles.
• Excellent communication and relationship‑building skills.
• A proactive approach with the confidence to take ownership.