Institutional Client Services Associate; French or German speaking

Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting‑edge technology and client commitment. IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories.

We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments. Barron’s has recognized Interactive Brokers as the #1 online broker for six consecutive years.

First point of contact for client queries, including but not limited to:

• Assistance with multiple trading platforms (desktop, mobile, browser)
• Resolution of trade‑related queries (order entry, trade execution)
• Communication and escalation of high‑level issues to relevant stakeholders
• Relationship Management for key institutional clients
• Project Management of platform and process enhancements
• Other tasks, including client training, general market research and development

• Strong knowledge of listed Equities, Options, Futures, and FX
• Analytical problem‑solver with a passion for technology and financial markets
• Prior experience in international settlements or clearing operations is a plus.
• University degree or higher
• At least 1–2 years experience, preferably in a client‑facing capacity at a global financial institution (less experienced candidates with a strong grasp of the core competencies will also be considered).

20 Fenchurch Street, London, EC3M 3BY

8 am – 5 pm, Monday – Friday

• Career support and development
• Salary commensurate with experience
• Performance‑based discretionary cash bonus scheme
• Discretionary stock grant
• Group Life Assurance cover
• Group Income Protection
• Occupation pension scheme based on Gross earnings
• Hybrid working model
• Above statutory annual leave, increasing with service
• Daily company‑paid lunch and healthy snack options throughout the day (when working from the office)
• Access to Private Medical Insurance, Dental Plan and/or Health Cash Plan (including dependants)
• Corporate events
• Travel season ticket loans
• Cycle to work scheme
• On successful completion of the probation period

Interactive Brokers is an Equal Opportunity Employer committed to offering employees a diverse, equitable and inclusive workplace.

Interactive Brokers (UK) values promoting, monitoring, and implementing best practices, policies, procedures and culture in adhering to and promoting the FCA Consumer Duty within the organisation.