TDS Operations Analyst ; FTC

Job Description Team

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure the timely communication of issues/points of interest
• Ensure a timely communication of issues that are relevant to the team and encourage a good working relationship with other departments
• Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate
• Contribute to a fair, positive and equitable environment that supports a diverse workforce
• Execute more complex transactions and overrides accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)

• Maintain working relationships with customers by resolving customer issues and articulating business processes to respond to customer queries
• Refer or elevate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained

• Support the timely and accurate completion of business processes
• Actively review internal processes/activities and provide ideas for process improvement
• Investigate and escalating non-standard or high-risk activities as appropriate
• Prioritize and manage own workload to meet SLA requirements for service and productivity

• Perform daily post-settlement control activities across multiple asset classes, ensuring the timely and accurate completion of operational processes.
• Complete cash and depot reconciliations, investigating and resolving breaks and exceptions within established timelines.
• Monitor and manage post-settlement exceptions, identifying root causes and escalating unresolved issues to the appropriate stakeholders.
• Liaise with internal trading, risk, finance, technology and external counter parties/custodians to resolve reconciliation discrepancies and settlement‑related issues.
• Ensure adherence to operational controls, risk management procedures and regulatory requirements relating to post‑trade and post‑settlement processes.
• Support continuous improvement initiatives by identifying opportunities to automate and enhance reconciliation, exception management and escalation processes.

Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well‑being goals. Total Rewards at TD includes a base salary and several other key plans such as health and well‑being benefits, including medical coverage, paid time off, career development, and reward and recognition programs.

If you require an accommodation for the recruitment / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.