FX Services Client Service Associate

Job responsibilities

• Execute excellent client service and relationship management including the resolution of client queries and requests on a daily and ad‑hoc basis.
• Oversee client portfolios including pre‑trade and post‑trade analysis and trade capture.
• Interact with fund accountants, transfer agencies, custodians and/or prime brokers on a daily and ad‑hoc basis.
• Resolve any issues identified and implement key controls where required.
• Ensure client static data is accurate and maintained in coordination and partnership with client onboarding.
• Understand multiple bespoke client programs to support the business and team members when required.

• A solid level of derivatives product knowledge and an understanding of CIB risk and/or middle office systems.
• Strong analytical skills to evaluate bespoke client models, operational processes and potential model re‑engineering.
• Strong MS Office skills (predominately Excel, Access and PowerPoint) and ability to use web‑based technology effectively.
• Strong verbal, written and interpersonal communication skills to build relationships with senior business stakeholders and clients.
• Strong organisational skills with the ability to manage multiple responsibilities and accept new assignments while maintaining high standards.
• Ability to be flexible, follow tight deadlines, work under pressure, multi‑task and prioritise workloads.
• Act independently and autonomously in facing off to the various stakeholder groups outlined above in order to drive the internal decision‑making process.
• Excellent and efficient time‑management skills to prioritise and manage workloads alongside delivering wider business initiatives.

• CIB markets business middle office, technology or risk management experience.
• Client‑facing experience demonstrating the ability to exhibit confidence and professionalism in dealing with clients.