Client Service Manager - Project and Export Finance​/HIF

Client Service Manager - Project and Export Finance / HIF

Location:

London, GB, E14 5HQ

Brand: HSBC

We are currently seeking an experienced professional to join our team as Export Finance Client Service Manager.

The successful individual will work as part of the Loan Agency Client Services team, which comprises Client Service Managers and Associates who deliver first‑class relationship management services to syndicated loan transaction clients covering Project Finance, Export Finance, Real Estate, Leveraged Acquisition and Corporate Finance assets.

The primary purpose of this role is to manage a portfolio of Export Finance clients/deals and to demonstrate a strong commitment to maintaining and improving a quality client‑service proposition.

A pivotal role within a global entity, you will be part of a dedicated agency team for export finance and will have access to a variety of export credit agencies.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package, which includes private healthcare for all UK‑based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you will:

• Act as Facility Agent, Export Credit Agencies Agent and Intercreditor Agent of an assigned portfolio of syndicated Export Finance loan transactions.
• Liaise with Export Credit Agencies in their capacity as Export Credit Agency Agent under any policy or insurance related to covered facilities.
• Collaborate with internal teams from mandate to professionally onboard, execute, close and fund deals and flag and resolve potential operational issues in advance of closing.
• Fully oversee end‑to‑end deal lifecycle from mandate to final repayment/maturity as applicable, managing amendments, waivers and consent with internal and external parties (including client, lenders and counsel) whilst focusing on pricing for out‑of‑scope events and opportunities to reprice on refinances and on amendment events.
• Develop strong client relationships to seek out both retentive and new business opportunities, working with Product teams in Corporate and Institutional Banking and building relationships with external clients, lawyers, arrangers, borrowers, issuers, sponsors, lenders and Export Credit Agencies.

To be successful in this role you should meet the following requirements:

• Proven background in a comparable role, with a strong understanding of the Syndicated Loan Market and Export Credit Agency backed financing.
• Wider project and infrastructure finance expertise is desirable with some credit exposure.
• Client focused, with a proven record of commitment to excellent customer service and good communication skills, both written and verbal.
• Ability to work in a pressurised environment and manage priorities effectively.
• Strong time management and presentation skills.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we are dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.