Senior Relationship Manager - Intermediary

Senior Relationship Manager (Intermediary)

Location: London
Employment Type: Permanent Full-Time
Salary: Up to 70,000
Working Pattern: Onsite - 5 days per week (no hybrid working)

We are seeking an experienced Senior Relationship Manager (Intermediary) to drive profitable growth across the Commercial and SME portfolio through a strong intermediary-led business model. This role is responsible for originating new business, managing existing intermediary relationships, and overseeing a diverse corporate credit portfolio while maintaining high standards of risk management, service delivery, and regulatory compliance.

Reporting to the Head of Islamic Banking & Intermediary Business, the successful candidate will play a key role in expanding intermediary partnerships, identifying early warning signals within portfolios, and maximising profitability through value-added solutions.

• Manage and grow relationships with commercial clients ranging from SME to Corporate.
• Develop and maintain strong partnerships with intermediaries to generate new business opportunities.
• Drive revenue, asset growth, and cross‑selling opportunities across commercial, FI, and private banking products.
• Execute a structured calling and meeting programme to identify customer needs and deliver tailored solutions.

• Manage a portfolio of corporate credit accounts with varying turnover and exposure levels.
• Prepare and review credit proposals, including detailed balance sheet, income statement, and cash flow analysis.
• Monitor account performance, payment behaviour, and portfolio health.
• Conduct regular client visits to strengthen relationships and enhance account profitability.

• Ensure facility documentation and account records remain accurate and up to date.
• Monitor credit utilisation, business volumes, TR maturities, and PAD retirements.
• Provide regular MIS and performance updates to senior management.

• Identify early warning indicators and proactively raise concerns.
• Follow up on overdue accounts and coordinate transfer to Recovery where required.
• Provide full documentation and ongoing support to recovery teams.

• Advise and guide Assistant Relationship Managers on routine and complex matters.
• Line‑manage junior support staff and Relationship Support Officers where applicable.
• Support team development through coaching, feedback, and performance management.

• Act as a key point of contact for intermediaries and clients, ensuring timely and effective responses.
• Handle complex customer queries and complaints professionally.
• Ensure customer data accuracy and compliance with internal procedures.
• Represent the organisation positively with clients, intermediaries, and internal stakeholders.

• Contribute to special projects and initiatives as assigned.
• Identify process gaps and recommend improvements to enhance efficiency and control.
• Participate actively in team meetings, training, and professional development.

• Comply with all FCA and PRA Conduct Rules and Certification Regime requirements.
• Act with integrity, skill, care, and diligence at all times.
• Ensure effective control, compliance, and oversight within areas of responsibility.
• Promote fair customer outcomes and sound market conduct.

• Minimum 5 years' experience in a Relationship Manager or Senior Relationship Manager role within banking.
• Strong background in commercial lending, intermediary banking, and portfolio management
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• Proven experience in credit analysis, customer relationship management, and negotiation
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• Line management experience preferred.
• Commitment to ongoing Continuing Professional Development (CPD) and regulatory training.

• Commercial and SME Banking Expertise
• Intermediary Relationship Management
• Credit & Financial Analysis
• Regulatory & Conduct Risk Awareness
• Negotiation & Stakeholder Engagement
• Customer Service Excellence
• Strong Numerical & Financial Acumen