Client Relationship Management

Global Banking and Markets, Client Relationship Management, Vice President, London  London, Greater London, England, United Kingdom

Our Role:
Global Banking & Markets provides comprehensive client services to sophisticated hedge funds, institutional clients, and broker-dealers. As a Vice President, you will be a critical strategic partner, responsible for managing and cultivating relationships with a designated portfolio of complex clients. This role demands deep product expertise, proactive problem-solving, and the ability to drive strategic client engagement while ensuring operational excellence, risk mitigation, and contributing to the firm's overall Client Services strategy.

You will work closely with various internal teams to deliver tailored solutions and enhance the overall client experience.

Key Responsibilities:

• Strategic Client Relationship Management:
  • Serve as the primary point of contact for a designated portfolio of Key institutional clients (eg hedge funds, asset managers, family offices, and sovereign wealth funds), fostering long-term partnerships.
  • Proactively engage clients to understand their evolving business needs, operational requirements, and strategic roadmaps, identifying opportunities for service enhancement, deepening relationships to maintain and grow their activities with GS
  • Lead client meetings, business reviews, and strategic discussions, presenting solutions, market insights, and firm capabilities.
  • Collaborate with Sales, Trading, and Relationship Managers to onboard new clients seamlessly and expand existing mandates.
• Operational Excellence & Complex Problem Solving:
  • Oversee and drive the resolution of highly complex operational, technical, and service-related issues across the full suite of products including Prime Services (e.g. financing, securities lending, derivatives clearing, synthetic prime, reporting, margin oversight) and Franchise products and functions (eg. Equity and Fixed Income Execution, OTC Derivatives – Equity Derivatives, Credit and Rates products, and FX).
  • Act as a strategic liaison between clients and internal teams (Operations, Technology, Risk, Legal, Compliance) to ensure seamless service delivery, efficient issue resolution, and proactive communication.
  • Drive cross-functional initiatives to streamline workflows, enhance the client experience, increase straight-through processing (STP), and improve operational efficiency and scalability.
  • Ensure a smooth and efficient start-up process for new accounts, coordinating across all relevant internal teams.
• Product & Market Expertise:
  • Possess a deep and comprehensive understanding of Prime Services and Execution products, global financial markets, market structure, and the regulatory landscape (e.g., Dodd-Frank, EMIR, MiFID II, Basel III).
  • Provide expert guidance and thought leadership to clients on product capabilities, market trends, regulatory changes impacting their business, and the adoption of new reporting and technology applications.
  • Stay abreast of industry developments, competitive offerings, and emerging technologies to proactively advise clients and internal stakeholders.
• Identify, assess, and mitigate operational, credit, and reputational risks associated with client activities and service delivery, escalating potential risks to relevant stakeholders at an early stage.
• Ensure strict adherence to internal policies, procedures, and all relevant regulatory requirements, including performing checks around short sales violations, cancel/corrections of trades, and aged settlements.
• Contribute to the development and implementation of robust risk controls and best practices within the client services function.
• Leadership & Strategic Contribution:
  • Contribute to team strategy, process improvements, and knowledge-sharing initiatives, including participating in working group calls with global audiences.
  • Lead or actively participate in strategic projects aimed at enhancing the Prime Services offering, client experience, and internal efficiencies.
  • Conduct periodic relationship reviews and monitor/manage billing for accuracy.

Basic Requirements:

• Experience:
  • Min. 3 years 5 yearsof progressive experience in Client…